We can consider claims if the insurer you are enquiring about was authorised by the PRA and has been declared in default. If you think you have a claim against an insurer you can now start the process by completing an Initial Enquiry Questionnaire.

To claim compensation you will need to complete and return a full application form, which we will send you.

Am I eligible?

You might also find our Q&As about Insurers section helpful.

Insurance intermediaries

Visit our latest newssection for information about insurance brokers that we have declared in default.

Here are some examples of areas of insurance mediation that may give rise to claims if an authorised firm cannot pay claims against it:

  • If the firm had not yet placed cover with an insurer before its date of default, the customer could be entitled to a return of premium, or payment of a claim if one was outstanding at that date.

  • If a firm places insufficient cover for its customer, or fails to tell the customer about a relevant exclusion in the contract, which causes the insurer to reject the claim.

  • Fraud, for example if premiums are inflated for the intermediary's own gain; or even fraudulent selling, where the customer is told they have cover but no insurer actually exists.

  • If the firm uses the services of a secondary intermediary to arrange cover for its customers, and the secondary intermediary becomes insolvent before passing premiums to an insurer. In this situation, all of the firm's customers may suffer if there is any shortfall in client monies. Customers may be able to receive compensation from FSCS for any financial loss incurred as a result of this. 

If you think you may have a claim that we can help with you can now start the process by completing an Initial Enquiry Questionnaire

If your claim relates to payment protection insurance, and if you have access to a computer and a scanner or printer, you may prefer to use our new online claims portal.

We’re currently piloting the new portal and gathering customers' feedback to make sure the process is as user-friendly as possible. We hope you will take a few minutes at the end of the process to complete a short survey, and we will use this information to improve the online claims portal before we extend it to other products next year.

If your claim relates to a different product, please submit your claim using the Initial Enquiry Questionnaire. If you are interested in taking part in the pilot, please contact us on 0800 678 1100 or 020 7741 4100.

You may also find our Q&As about Insurance Intermediaries helpful.

Limitations to the protection available

The FSCS can only consider claims relating to policies arranged on or after 14 January 2005, which is the date when the protection of FSCS was extended to include customers of general insurance brokers. Claims relating to connected travel insurance where the policy is sold alongside a holiday or other related travel (e.g. by travel firms and holiday providers) can only be considered for business on or after 1 January 2009. Firms must have been fully authorised by the PRA at the date the policy was arranged. You can check whether a firm is authorised by using the Financial Services register.

For the Scheme to be able to pay compensation we are required under our rules to declare a firm in default.

There are limits to the compensation the FSCS can pay.

More information

For more information about claiming compensation you can download a copy of our Claiming Compensation booklet. If you would like us to post you a copy, please contact us.


The Financial Conduct Authority website includes a searchable database of all firms authorised and regulated by the FCA and the Prudential Regulation Authority (PRA).


The Financial Ombudsman Service is the official independent expert in settling complaints between consumers and financial businesses

Insurance Defaults

There is a separate list of Insurance defaults available for you to check.

Jargon Buster

  • Authorised firm

    a company, unincorporated body, partnership or individual permitted to carry out a regulated activity by the FCA or the PRA. This term includes a mutual (unincorporated) organisation, for example a friendly society.
  • Eligible

    qualifying for compensation under Scheme rules.
  • FSA

    Financial Services Authority, was previously the UK's regulator for the finance industry. It was replaced by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) on 1 April 2013.
  • In default

    A firm unable, or likely to be unable to pay claims against it. This will generally be because it has stopped trading and has insufficient assets to meet claims, or is in insolvency.