Our consumer guide contains information about what we do and how we can help you.

Download it by clicking on the document (you may need to first download Adobe Acrobat Reader), or ask us for a free copy which we'll send you by post.

The consumer guide is available in different languages as well as in Braille, and large print. Please contact us for further details.

Our guide


The Financial Conduct Authority website includes a searchable database of all firms authorised and regulated by the FCA and the Prudential Regulation Authority (PRA).


The Financial Ombudsman Service is the official independent expert in settling complaints between consumers and financial businesses