Contact us

Our opening hours and phone lines Monday to Friday 9:00 to 17:00

If lines are busy, why not try our webchat? Click on the purple 'Need help?' button, or email us via the form below. To get a claim update, use our claims portal.

If you'd like to make a subject access request (SAR) please fill in the form available here or request the data directly through your account.

We're here to listen and help. Whether it's help filling in a form or accessing a service, please let us know. Our agents are trained to help.


How do you want us to contact you?

If you have an FSCS online account, log in at any time to check the progress of your claim.


Get in touch if you’re unhappy about how we handled your claim or how our staff behaved while we handled your claim.


You can appeal if you would like to challenge our decision on your claim. If you have new evidence, we may be able to look at your claim again. If you have an online FSCS account, you can log in at any time to upload any new documents. You can appeal if you don’t have new evidence but would like to challenge our decision on your claim.

Do you have an existing claim?
Were you living in this address at the time of purchase?

Please provide as much information as you can (max. 1,000 characters)

An error has occurred while getting captcha image

To find out more about how and why we use personal information and who to contact if you have any queries, please see our privacy notice.

Financial Services Compensation Scheme Limited - Head Office

Registered as a Limited Company in England and Wales No 3943048

10th Floor Beaufort House
15 St Botolph Street
London EC3A 7QU


International customers can use this number +44 207 741 4100 but will incur call charges. Alternatively, drop us an email.

Lines are open Monday – Friday, 9am – 5pm, excluding public holidays.
Calls may be monitored or recorded for training purposes.

Phone contact icon 0800 678 1100

Live chat

Start a live text chat with one of our agents. (Available Monday–Friday, 9am–5pm, excluding public holidays.)

This button needs to link to the live chat function

Write to us via post

Financial Services Compensation Scheme

PO Box 300 Mitcheldean

GL17 1DY

We might respond faster if you email us via the 'online' tab above.