I need help to complete my application online

Online enquiry form

Please tell us more about any issues or questions you have about how to complete your application online. We aim to respond within five working days.

You may find it helpful to check our help section first.

If you need help using the online claims service to make your application, you may contact us on 0800 0914 100 between 8.30-19.30 Monday to Friday, excluding public holidays.

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Our Freephone number is: 0800 678 1100 or 020 7741 4100. Please have any relevant correspondence to hand.

Lines are open Monday to Friday 08.30 to 17.30 excluding public holidays.

Calls may be monitored or recorded for training purposes.


You can write to FSCS at this address:

Financial Services Compensation Scheme
PO Box 300
Mitcheldean
GL17 1DY

We aim to respond within 10 working days so you may prefer to use the online enquiry form.


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