I want to make a complaint about FSCS or appeal the decision on my claim

Online enquiry form

If you have a complaint about the decision on your claim, or the way your claim was handled, we would recommend contacting us by telephone in the first instance, as we may be able to deal with your concerns by discussing them with you.

More information about what to do if you’re not happy.

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For more information on how we process and protect your personal data, please see our privacy policy.

Our Freephone number is: 0800 678 1100 or 020 7741 4100. Please have any relevant correspondence to hand.

Lines are open Monday to Friday 08.30 to 17.30 excluding public holidays.

Calls may be monitored or recorded for training purposes.


You can write to FSCS at this address:

Financial Services Compensation Scheme
PO Box 300
Mitcheldean
GL17 1DY

We aim to respond within 10 working days so you may prefer to use the online enquiry form.


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