Making a claim
If you think you have a claim against a financial firm that’s failed, you could claim compensation through us. It’s completely free and we’ll tell you straight away if you’re eligible when you claim online.
There are some eligibility criteria you must meet to be able to claim with us.
You’ll keep all the compensation you are owed when you claim directly through us.
Watch our short video of what to expect and when you're ready, click the button at the bottom of the page to get started.
We accept online claims for insurance, mortgages, pensions, payment protection insurance, investments and debt management.
If your bank, building society or credit union has failed you don’t need to make a claim. We’ll return your money automatically, up to our compensation limit.
If it’s your insurance company that has failed, we’ll try to get seamless cover with another insurer. If that’s not possible we’ll look to arrange the return of the remaining premium.
For all other claims, you’ll need to use our online claims service. Listen to our podcast for a simple explanation of how to make a claim.
Claims process
How to make a claim, what to send, how long it's likely to take.
Useful claims information
Using a claims management company or personal representative, temporary high balances and more.
Small businesses & charities
See the rules for claims made by small businesses & charities.
Vulnerability and accessibility
See how FSCS is supporting customers in vulnerable circumstances.
Cost of living
See what FSCS is doing to help customers through the cost of living crisis.
Bereavement
If you're claiming on behalf of someone who's passed away, our Bereavement page will take you through the process.
For years I had thought I had lost all of my pension money that I had invested, which turned out to be a bad investment. Thanks to you all at FSCS, you were able to get my money back. I am so grateful for all you have done for me.
Pension claim customer