Home Finance Advice and Arranging

Customers of authorised mortgage firms are protected by FSCS for business conducted on or after 31 October 2004. FSCS can provide protection if a mortgage firm is unable, or likely to be unable, to pay claims against it.

FSCS is triggered when a firm authorised to advise on or arrange mortgages by the Financial Conduct Authority (FCA), goes out of business, for example if the firm goes into administration or liquidation.

Once we are satisfied that a firm is unable, or likely to be unable, to pay claims against it, we declare the firm in default. A declaration of default opens the way for the firm's customers to make a claim for compensation to us.


About the FSCS

Click here to find out more about the FSCS, its role, its operations and its personnel.

The FCA

The Financial Conduct Authority website includes a searchable database of all firms authorised and regulated by the FCA and the Prudential Regulation Authority (PRA).

The FOS

The Financial Ombudsman Service is the official independent expert in settling complaints between consumers and financial businesses

Jargon Buster

  • FCA

    The Financial Conduct Authority is the UK's regulator for the financial services industry. 

  • In default

    A firm unable, or likely to be unable to pay claims against it. This will generally be because it has stopped trading and has insufficient assets to meet claims, or is in insolvency.