Whiteley Insurance Consultants

2nd March 2010

The Financial Services Compensation Scheme (FSCS) is ready to consider eligible claims against Whiteley Insurance Consultants (Whiteley’s).

Provisional liquidators were appointed to the firm on 26 April 2005 and the company was put into liquidation on 7 February 2006. The firm was declared in default by the FSCS on 9 May 2005. Following the claims process carried out by the liquidators and the  investigations into the firm carried out by the FSCS,  the FSCS is now able to consider claims against the firm for travel insurance (or other) policies arranged on or after 14 January 2005. We are unable to consider claims arising before this date because the firm was not regulated by the FSA until 14 January 2005.

Application forms will be sent to those who had insurance policies which expired after Whiteley's was declared in default and those who have claims for losses yet to be paid.

Claimants should answer all the sections on the form and then return the form in the envelope provided. Any dividends already paid to claimants by PricewaterhouseCoopers, the liquidators of Whiteley's, will be deducted from any amount the FSCS is able to pay.

The FSCS will be writing to potential claimants in the next few weeks explaining how to make a claim. However, if you wish to contact the FSCS in the meantime, please contact our Customer Services Team with full details of your query or call our helpline on:

020 7892 7300 or  0800 678 1100.

The FSCS has also published some Frequently Asked Questions relating to Whiteley Insurance Consultants.

The role of the FSCS

The FSCS is the UK's statutory fund of last resort for customers of financial services firms and may be able to help consumers if an authorised firm is unable to pay claims against it (called being "in default"). The FSCS was set up under the terms of the Financial Services and Markets Act 2000 and protects deposits, insurance, investments and mortgage business. We are an independent body and provide a free service to consumers.

Jargon Buster

  • Authorised firm

    a company, unincorporated body, partnership or individual permitted to carry out a regulated activity by the FCA or the PRA. This term includes a mutual (unincorporated) organisation, for example a friendly society.
  • Deposits

    money placed in a bank or similar institution to earn interest or for safe-keeping.
  • Eligible

    qualifying for compensation under Scheme rules.
  • FSA

    Financial Services Authority, was previously the UK's regulator for the finance industry. It was replaced by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) on 1 April 2013.
  • In default

    A firm unable, or likely to be unable to pay claims against it. This will generally be because it has stopped trading and has insufficient assets to meet claims, or is in insolvency.