15th May 2018
Following a competitive procurement process, FSCS can confirm that it has awarded its strategic sole partner contract to Capita for the provision of a claims handling service. This contract, which will begin in July 2018, will consolidate all of FSCS’s claims handling and customer services for the next four and three-quarter years, with an option to extend for up to an additional two years.
FSCS has moved to a sole partner to consolidate its claims handing processes to provide a more joined up experience for its customers. This also creates opportunities for the Scheme to improve the customer experience through digital development which will in turn increase value for money for its stakeholders.
Jimmy Barber, FSCS’s Chief Operating Officer said: “Our decision to consolidate our claims handling services in the new partnership will help ensure that customers are provided with an outstanding experience when making a claim. It underpins our work to transform the customer experience, through investment in technology and digital development, and adds improved resilience through scale.”