Q&As about Lifemark SA

Lifemark SA is a company established in Luxembourg whose bonds were distributed in the UK by Keydata. These bonds have previously been categorised as Category Two, Category Three and Category Five products, and include investments promoted by Keydata with names such as the Defined Income Plan, Secure Income Plan and Income Plan. You can find the full list of products included in Categories Two, Three and Five on Keydata's Administrators’ (PwC) website.


  1. What is Lifemark SA?
  2. Why have I stopped receiving income in respect of my Lifemark SA investment?
  3. What is the FSCS’s involvement?
  4. When will the FSCS start dealing with these claims?
  5. I have not yet received an FSCS application form in respect of my Lifemark-backed investment sold to me by Keydata; what should I do?
  6. How long will it take the FSCS to reach a decision on my claim?
  7. If my claim is accepted by the FSCS, how will the compensation be calculated?
  8. Will investors that were expecting income payments from those investments receive them in compensation?
  9. Will investors with Lifemark backed investments in an ISA wrapper be able to keep their ISA status?
  10. The FSCS previously dealt with my ‘Category Two’ ISA claim in respect of tax losses; do I need to submit another claim for compensation?
  11. When the FSCS considers claims will it be distinguishing between investments held in an ISA wrapper and direct investments?
  12. What if I believe I am suffering financial hardship and need my claim to be considered urgently?
  13. What is the level of protection provided by the FSCS?
  14. Who is eligible for protection under the FSCS?
  15. If I am paid compensation, is it correct that my legal rights are assigned to the FSCS?
  16. What can I do if my losses exceed £48,000?
  17. I have previously been paid compensation by the FSCS in respect of another claim against Keydata. I accepted the payment “in full and final settlement” of my claim; does that mean I cannot make a further claim against Keydata?
  18. Where can I obtain further information regarding Keydata?

What is Lifemark SA?

Why have I stopped receiving income in respect of my Lifemark SA investment?

What is the FSCS’s involvement?

When will the FSCS start dealing with these claims?

I have not yet received an FSCS application form in respect of my Lifemark-backed investment sold to me by Keydata; what should I do?

How long will it take the FSCS to reach a decision on my claim?

If my claim is accepted by the FSCS, how will the compensation be calculated?

Will investors that were expecting income payments from those investments receive them in compensation?

Will investors with Lifemark backed investments in an ISA wrapper be able to keep their ISA status?

The FSCS previously dealt with my ‘Category Two’ ISA claim in respect of tax losses; do I need to submit another claim for compensation?

When the FSCS considers claims will it be distinguishing between investments held in an ISA wrapper and direct investments?

What if I believe I am suffering financial hardship and need my claim to be considered urgently?

What is the level of protection provided by the FSCS?

Who is eligible for protection under the FSCS?

If I am paid compensation, is it correct that my legal rights are assigned to the FSCS?

What can I do if my losses exceed £48,000?

I have previously been paid compensation by the FSCS in respect of another claim against Keydata. I accepted the payment “in full and final settlement” of my claim; does that mean I cannot make a further claim against Keydata?

Where can I obtain further information regarding Keydata?

Jargon Buster

  • Eligible

    qualifying for compensation under Scheme rules.
  • FCA

    The Financial Conduct Authority is the UK's regulator for the financial services industry. 

  • In default

    A firm unable, or likely to be unable to pay claims against it. This will generally be because it has stopped trading and has insufficient assets to meet claims, or is in insolvency.
  • Investment

    a financial product in which money can be invested to earn interest or profit (although the value of investments can go down as well as up).