Berliner Versicherung


1. Berliner was based in Germany so does FSCS cover policyholders with the firm?

FSCS will protect many of the firm’s policyholders. FSCS will protect most of the policies Berliner sold in the UK to individuals, small businesses and any policyholder who purchased compulsory employers’ liability cover.

FSCS protects policies taken out in the UK in respect of EEA risks and policies taken out in the EEA (which includes Germany) in respect of UK risks.

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2. Which Berliner policies may qualify for FSCS protection?

Berliner sold a variety of policies which may qualify for FSCS protection. They include:

  • General liability insurance
  • Professional indemnity insurance

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3. Why does FSCS pay compensation at 90% of the value of the claim?

The limit is laid down in the rules set for FSCS by the Prudential Regulation Authority (“PRA”). There is no upper limit to our level of protection for insurance claims, although there may be financial limits and other terms expressed within the policy of insurance that will still apply. Compulsory employers’ liability insurance and eligible Professional Indemnity insurance claims will be compensated at 100% of the value of the claim.

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4. Who qualifies for FSCS protection?

FSCS protects individuals and small businesses against UK risks. FSCS covers business conducted by firms authorised by the PRA. European firms (authorised by their home state regulator) that operate in the UK may also be covered.

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5. Does FSCS cover all Berliner policies?

FSCS does not cover all policies or policyholders. For example:

  • We do not protect any ships (including yacht) insurance policies.
  • We do not protect large businesses unless they bought compulsory insurance, such as employers’ liability cover.
  • We do not protect small businesses where they purchased credit insurance or goods in transit insurance.
  • We do not protect reinsurance.
  • FSCS protection is unlimited but if the policy contains a financial limit we have to apply that limit or other terms.

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6. What happens if I have a claim?

You should notify claims to the company appointed by the insolvency practitioner.

They are:

VRS Certo

Rawdon Court

20 Leeds Road

Leeds

LS19 6AX

T: 0113 3879000

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7. I had a claim being processed by Berliner. Will I have to start again?

No, VRS Certo will continue to deal with your claim.

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8. Do I need to complete an FSCS application form?

If FSCS needs any information from you, we will contact you with an application form and a request for further documentation.

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9. I run a business and have a policy with Berliner. Is my business covered?

FSCS protects individuals and small businesses. If your business had an annual turnover of less than £1m at the time that you purchased one of these policies we should be able to help you. Protection will be at 90% of the value of the claim under the policy (protection is unlimited but if the policy contains a financial limit we have to apply that limit).

If you are a business that purchased compulsory employers’ liability cover, you will be protected for claims under that cover whatever your annual turnover.

We do not protect credit or goods in transit insurance.

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10. How long will it take to process my claim?

Each claim is assessed on its own particular circumstances. However, FSCS will work with the appointed insolvency practitioner and VRS Certo to ensure that outstanding claims are processed as quickly as possible.

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11. Who should I contact if I have a question about my policy?

In the first instance you will need to contact your Insurance Broker.

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12. I submitted a claim to Berliner and urgently need to settle it. Can you tell me what the status of my claim is?

Any queries relating to claims should be directed in the first instance to VRS Certo.

Their contact details are:

VRS Certo

Rawdon Court

20 Leeds Road

Leeds

LS19 6AX

T: 0113 3879000 

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13. Do I have to pay to claim compensation from FSCS?

We do not charge for using our service.

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14. Do I need to use a third party to claim for compensation?

Claiming compensation from FSCS is free, and each application is judged on its individual merits. Some people may prefer to pay a third party to submit their claim for them.

Claims management companies can take a sizeable part of the possible compensation and are no more likely to make a successful claim than consumers can on their own. 

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