Enterprise Insurance Company PLC


1. Which Enterprise motor insurance customers qualify for FSCS protection for Return of Premium?

Most Enterprise motor insurance customers are eligible for FSCS protection. FSCS was set up mainly to assist private individuals, although businesses with an annual turnover of less than £1million at the time when the policy was taken out are also covered.

Businesses with an annual turnover of over £1millon do not meet the eligibility criteria.

If you do not find alternative insurance by 26 October then you will not be covered by FSCS.

After that date people’s insurance will no longer be valid and FSCS will not be able to help. 

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2. Where should I go to get advice?

Consumers should speak to their insurance broker; they can look at the FSCS website, or if you still need further information please call 020 7741 4100.

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3. What do I have to do to get the compensation?

You do not have to do anything. Once the Liquidator disclaims the motor policies they are effectively terminated. At that point we are able to begin processing return of premiums for motor insurance. We will begin making return of premium payments in the next few days and will continue to do so as we receive policy data from brokers and the Liquidator and, in any event, well within 90 days of receiving the policy data. This is an automatic process.  If you are facing immediate financial hardship we will try to deal with your claim as a priority, if this is the case please contact us. To see how your compensation will be paid, click here.

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4. Do I have to pay FSCS to make a claim?

No. FSCS provides a free service to customers. You do not have to pay us a fee, or use a third party, such as a claims management company to make a claim.

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5. How long will it take for the return of premium (ROP) to be paid?

We cannot pay out any money until the policies are cancelled by you or are terminated by the Liquidator disclaiming those policies.  We have been advised that the Liquidator disclaimed those policies today (26 October). We will begin making return of premium payments in the next few days and will continue to do so as we receive policy data from brokers and the Liquidator and, in any event, well within 90 days of receiving the policy data. This is an automatic process. If you are facing immediate financial hardship we will try to deal with your claim as a priority, if this is the case please contact us. To see how your compensation will be paid, click here.

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6. Do I need to use a third party to claim for compensation?

No. Claiming compensation from FSCS is free, and we are independent. We judge each claim on its merits.

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7. What if I don’t know if I am insured by Enterprise Insurance? Will money just appear in my bank account?

You should speak to your broker as soon as possible to see if you are covered by Enterprise Insurance, you can also find out by looking at your policy document or certificate of insurance. As soon as you find out you are covered by Enterprise Insurance you should switch to another insurance provider as you will not be covered as of 23.59 on 26 October. To see how your compensation will be paid, click here.

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8. Is my Enterprise Insurance motor policy valid?

Enterprise Insurance motor policies are no longer valid. FSCS has warned people that think they may have motor insurance with Enterprise to urgently speak to their insurance broker and find alternative cover.

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9. When will my return of premium (ROP) be paid?

We cannot pay out any money until the policies are cancelled by you or are terminated by the Liquidator disclaiming those policies.  We have been advised that the Liquidator disclaimed those policies today (26 October 2016). We will begin making return of premium payments in the next few days and will continue to do so as we receive policy data from brokers and the Liquidator and, in any event, well within 90 days of receiving the policy data. This is an automatic process. If you are facing immediate financial hardship we will try to deal with your claim as a priority, if this is the case please contact us

Now that the motor policies have been disclaimed, the liquidator Freddie White, of Grant Thornton will go on to handle non-motor policies in the coming weeks. We will update our website as we know more.

The Liquidator has also disclaimed Teacher Absence policies. We are working with the brokers to assess and pay return of premium to eligible policyholders.

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10. If I wasn’t aware I was covered by Enterprise Insurance, am I still covered?

No, motor policies have now been disclaimed and you are no longer insured. FSCS has been reminding people and insurance brokers to find new policies and issued an announcement to that effect 30 September, the Provisional Liquidator also wrote to all of the brokers. We would continue to advise consumers to speak to their broker ASAP to arrange new cover. Driving without insurance is against the law.

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11. When did you start paying return of premiums (ROP), when can I expect to receive compensation?

We have begun to pay the return of premium, this is an automatic process and you do not need to do anything to claim this. A very large proportion of people should be paid within the next week but we aim to pay the ROPs well within 90 days of receiving policy data from brokers. If you are not sure if you are eligible, we would advise you to speak to your insurance broker. If you are facing immediate financial hardship we will try to deal with your claim as a priority, if this is the case please contact us.

Now that the motor policies have been disclaimed, the liquidator Freddie White, of Grant Thornton will go on to handle non-motor policies in the coming weeks. We will update our website as we know more.

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12. Will you treat my return of premium claim as a hardship payment if I took out a loan from a premium finance company to pay for the policy?

In these circumstances FSCS is paying the return of premium directly to your premium finance provider. We cannot treat these as hardship payments.

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13. How do I know if you will treat my return of premium as a hardship payment?

We are dependent upon information from the Enterprise liquidator detailing what amounts are due to which Enterprise policyholders. We have information for some policyholders but not all. We are expecting further information very soon. We will aim to pay all eligible return of premium claims promptly when we receive this information.

In the meantime we will consider only cases where you can show us that you expect to be in extreme financial difficulty. Stating that you need the money to buy new insurance cover will not be sufficient. If you are a firm or company you will need to show us that without receiving the return of premium payment in a matter of days, your business is likely to fail.

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14. If I would like FSCS to treat my return of premium as a hardship payment, what information do I need to provide to FSCS?

  • Your name and contact details: telephone number, postal address and email
  • Your policy number
  • Details of the insurance broker that you purchased the insurance policy from

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