Our usual opening hours are Monday to Friday, 9:00am to 5:00pm.

FSCS protection does not apply to lending, including car finance. This means that FSCS cannot consider claims relating to motor vehicle finance, even where the finance provider has gone out of business.

Information about complaints concerning historic car finance arrangements, including the FCA’s consumer redress scheme, is available on the FCA’s website page about car finance complaints or by calling the FCA on 0800 111 6768.

If you've received what you think is a scam letter or email, visit our Latest scams and fraud page for information on how to tell genuine FSCS contact from the fraudulent. If you'd like to make a subject access request (SAR) please fill in the form available here or request the data directly through your account.

We're here to listen and help. Whether it's help filling in a form or accessing a service, please let us know. Our team is trained to help.

Note that FSCS is not a bank. If you have a query about a banking transaction, your account or a card use issue, please contact your bank directly.