Your claim

We will not charge you to claim compensation, and our staff are always happy to answer your questions. We will do all we can to help you with your claim.

How long will it take?

The claim process usually involves the following stages:

  1. We receive a claim and investigate the firm in question, finding that they are unable, or likely to be unable, to pay such claims
  2. We declare that firm in default
  3. We may try to contact you with an application form. You are also welcome to contact us in the meantime
  4. You submit an application
  5. We review and process your claim
  6. We inform you of our decision in writing

How easy was it to claim?

Rebecca Joyce

How the claims process has helped other people.

Watch video

Claiming Compensation

Visit our Q&A page for further information about making a claim for compensation or type a question into our FAQ database.

What We Cover

Here you'll find information about what we cover, our compensation limits, and get answers to some of the most frequently asked questions.

Jargon Buster

  • In default

    A firm unable, or likely to be unable to pay claims against it. This will generally be because it has stopped trading and has insufficient assets to meet claims, or is in insolvency.