Single Customer View

From 31 December 2010, the Deposit Guarantee Schemes Directive (DGSD) required deposit guarantee schemes (i.e. FSCS in the UK) to pay out compensation within 20 business days of the default of a deposit taker.

A key element of meeting these reforms was the requirement on deposit takers to develop a single customer view (SCV). The provision of a SCV provides the FSCS with the information required to make a fast payout, with a payout target of seven days from default and in any event within the DGSD timeframes.

Since the new rules were introduced a small number of deposit taker defaults have occurred and in each instance, by using the SCV, the FSCS has been able to make payment to eligible deposits in less than seven days.

In April 2014, the European Commission published the recast DGSD for implementation by European member states. As a result in October 2014, the Prudential Regulation Authority (PRA) proposed a number of changes to its rules on creating an SCV in CP20/14. The rules determine how firms should submit information to FSCS on eligible deposits to enable faster payout. 

Most changes are effective from December 2016, although firms already subject to SCV requirements will need to make some minor adjustments from 3 July 2015 to support recast DGSD requirements. In addition, new rules have been introduced reflecting lessons learned from the last four years and to support continuity of access to deposits in resolution. Please refer to the list of Consultation Papers and Policy Statements below and our Questions and Answers section for more guidance.

October 2014

PRA Consultation Paper

PRA Discussion Paper

January 2015

April 2015

PRA Consultation Paper

PRA Policy Statement

PRA Supervisory Statement

May 2015

June 2015

July 2015

PRA Consultation Paper

PRA Policy Statements

PRA Supervisory Statement


This section contains all our published collateral, from consumer guides, to policy statements and factsheets.

Faster Payout Report Templates


The Financial Conduct Authority website includes a searchable database of all firms authorised and regulated by the FCA and the Prudential Regulation Authority (PRA).


The Financial Ombudsman Service is the official independent expert in settling complaints between consumers and financial businesses

Jargon Buster

  • Deposits

    money placed in a bank or similar institution to earn interest or for safe-keeping.
  • DGSD

    Deposit Guarantee Schemes Directive

  • Eligible

    qualifying for compensation under Scheme rules.