What to do if you're not happy

If you have a complaint about our decision on your claim, or the way your claim was handled, please contact us. We would recommend contacting us by telephone in the first instance, as we may be able to deal with your concerns by discussing them with you. 

What is a complaint?

Purpose of the Complaint Policy


What happens to a complaint?

Role of the Independent Investigator

Abusive or rude and vexatious claimants



The Financial Conduct Authority website includes a searchable database of all firms authorised and regulated by the FCA and the Prudential Regulation Authority (PRA).


The Financial Ombudsman Service is the official independent expert in settling complaints between consumers and financial businesses