Back on Track - Free Prize Draw Terms and Conditions

1. By entering the Back on Track prize draw you are agreeing to these prize draw terms and conditions.
2. The free prize draw is being run by the Financial Services Compensation Scheme (FSCS).

Eligibility to enter

3. The free prize draw is open to entrants over 18 years of age with an existing or previous claim with FSCS.
4. In order to enter the prize draw, it is a requirement that you complete any one of our Back on Track surveys in full, provide a valid email address and click submit.
5. By entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win.
6. A maximum of one entry per individual is permitted.
7. The prize draw is free to enter.

How to enter

8. The prize draw will be open to Pension/SIPP customers currently at the Assess claim stage as of 21 October 2022, and customers who received a claim Decision between 1 May and 11 September 2022. All customers will be contacted directly via email.
9. To enter the prize draw, simply complete any one of our Back on Track surveys between 8am Monday 24 October 2022 and 11:59pm 11 December 2022, and enter your email address. Entries after that time and date will not be included in the prize draw.
10. In order to be entered into the prize draw, FSCS require you to provide an email address at the end of the survey. Only fully completed surveys with a valid email address provided will be entered into the prize draw.
11. Completing more than one Back on Track survey will not allow you multiple entries to the prize draw. A maximum of one entry per individual is permitted.
12. Submitted surveys without an email address will not be entered into the prize draw. Submitted surveys with an invalid email address will also not be entered.
13. FSCS will not accept responsibility if contact details provided are incomplete or inaccurate.
14. Entry to the prize draw will in no way impact or affect the outcome of your claim with FSCS.

The prize

15. Each entrant will be in with a chance of winning one of 10 £100 Amazon vouchers. A total of 10 winners will be drawn.
16. Prizes are limited to one per person.
17. FSCS’s use of particular brands as prizes does not imply any affiliation with or endorsement of such brands.
18. The winners will be drawn at random and the prize draw will fully comply with the laws of chance.
19. Prizes are non-exchangeable, non-transferable and no cash alternative will be offered.
20. We reserve the right to substitute prizes with another prize of equal or higher value if circumstances beyond our control make it necessary to do so.
21. The decision of FSCS regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

Winner announcement

22. Winners will be notified within 30 days after 12 December 2022 via the email address provided during completion of the survey. Each winner must respond with confirmation that they have received this email before the prize can be sent.
23. FSCS will attempt to contact each winner by email up to two times.
24. If a winner does not respond to either of the two emails notifying them of their win within 14 days of the second email, they will lose their right to the prize, and FSCS reserves the right to randomly choose and notify a new winner.

Receipt of the prize

25. Prize winners will receive their £100 Amazon voucher via email. Please allow 14 days from the date of response for delivery.

Data protection and publicity

26. By entering the Back on Track prize draw you are giving FSCS your consent to process any personal information you provide in entering the prize draw solely for the purpose of administering the prize draw, and for delivery of a prize if you are drawn as a winner.
27. All entrants may apply for details of the winning participants by emailing

28. Prize draw winners agree to FSCS making public their surname only (as per the name associated with their claim) if requested to do so.
29. If you wish to object to your surname being published or made available, or to reduce the amount of information published or made available in the event you are a winner you can do so by ticking the opt out checkbox at the end of the survey.
30. All personal information shall be used in accordance and in compliance with FSCS’s Privacy Notice.

Limitation of Liability

31. FSCS does not accept any liability for any damage, loss, injury or disappointment suffered by any entrants as a result of either participating in the prize draw or being selected for a prize.
32. FSCS does not provide any form of practical or IT support for this prize. On receipt, all responsibilities relating to the prize are that of the prize winners.

Completion of surveys

33. Completion of any of FSCS’s Back on Track surveys is entirely optional.
34. Completion of a survey, or decision not to complete a survey, will in no way impact or affect the outcome of your claim with FSCS.
35. All survey responses will be confidential and reported only in aggregated form. Your responses
won’t have any impact on the outcome of your claim with FSCS.
36. Entry to the prize draw is only permitted for completion of a Back on Track survey. No other survey conducted by FSCS (e.g CSAT) will permit entry to this prize draw.


37. FSCS reserves the right to cancel the prize draw or amend the terms and conditions at any time, without prior notice.
38. The prize draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.