The claims process

Check you can claim
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The ladies and gentlemen helping me with my case have been so patient, respectful, and if I may say, understanding of my plight. It is actually a pleasure to speak to them, they have reassured me through what has been a very difficult time.

Mortgage claim customer

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Things you should know

Before you claim, have a read about what you'll need to provide - we've got some letter templates to help you get what you need.

Find out more

Your claim status explained

As we process your claim it goes through various stages - find out what each of them means.

Your claim status explained

British Steel Pension Scheme

If you've been affected by the British Steel Pension Scheme transfer you might be eligible for compensation.

See if you're eligible

How long will my claim take?

Different claims take different lengths of time to process.

Find out how long

Small businesses & ltd companies

Small businesses and ltd companies are also covered by FSCS, but there are limits.

Small businesses and ltd companies

Temporary high balance

If it's temporary, we cover up to £1m for up to six months. 

Temporary high balance

Insurance failures - who does what?

See what happens when an insurance company fails.

Who does what?

What happens when an insurance company fails?

Find out what happens after an insurance company fails.

Find out more


Coverage for charities differs depending on how the charity is set up.

Cover for charities


Not happy with our service? Here's how to make a complaint.



Find out how to appeal our decision on your compensation claim. 

Appeal a claim decision

Protection checker

Use our tool to check the safety of your money.

See how much of your money is protected

When is cover triggered?

Our coverage is triggered when a financial firm can't pay its customers their money back.

Coverage starts when...


The rules around those who are and are not eligible for compensation are set for us. 

Check if you're eligible

Find failed financial firms

If the financial firm you did business with is no longer trading, you might be able to claim compensation. 

Start searching