The claims process
The ladies and gentlemen helping me with my case have been so patient, respectful, and if I may say, understanding of my plight. It is actually a pleasure to speak to them, they have reassured me through what has been a very difficult time.
Mortgage claim customer
Things you should know
Before you claim, have a read about what you'll need to provide - we've got some letter templates to help you get what you need.
Your claim status explained
As we process your claim it goes through various stages - find out what each of them means.
British Steel Pension Scheme
If you've been affected by the British Steel Pension Scheme transfer you might be eligible for compensation.
How long will my claim take?
Different claims take different lengths of time to process.
Small businesses & ltd companies
Small businesses and ltd companies are also covered by FSCS, but there are limits.
Temporary high balance
If it's temporary, we cover up to £1m for up to six months.
Insurance failures - who does what?
See what happens when an insurance company fails.
What happens when an insurance company fails?
Find out what happens after an insurance company fails.
Coverage for charities differs depending on how the charity is set up.
When is cover triggered?
Our coverage is triggered when a financial firm can't pay its customers their money back.
The rules around those who are and are not eligible for compensation are set for us.
Find failed financial firms
If the financial firm you did business with is no longer trading, you might be able to claim compensation.