Single customer view

Under the Depositor Protection Rules, FSCS is required to pay out compensation within 15 business days of the default of a deposit taker.

A key element in meeting this obligation is the requirement on deposit takers to be able to provide a single customer view (SCV) to FSCS within 24 hours. The provision of a SCV provides us with the information required to make a fast payout, with a payout target of seven days from default (and in any event within the legal timeframes set in the Depositor Protection Rules).

Guide to SCV 

FSCS has produced a "Guide to SCV" to help deposit takers with their SCV submissions. 

• FSCS Guide to SCV document (PDF 672KB) 

Our primary objective is to answer questions that relate to the format and transmission of SCV files. Regulatory matters remain solely for the Prudential Regulation Authority (PRA).

Please note, the information contained within the Guide should not be relied on as legally definitive, conclusive or comprehensive. FSCS cannot accept responsibility for any errors or omissions or any act arising from them. If deposit takers have any doubts about a particular regulatory requirement, they are strongly recommended to seek their own expert advice.

FSCS has produced the following PGP encryption guide and public key file. 

• FSCS PGP Encryption User Guide
• FSCS Verification Services Public Key - please right click on the link and save the key file to your drive where it can be used as instructed in the above guide.

Faster Payout Report Templates 

• SCV Effectiveness Report, Marking Effectiveness Report and CoA Report (DOC 197KB)

Consultation papers and policy statements 

October 2014 - PRA Consultation Paper

• CP20/14 - Depositor Protection
• CP21/14 - Policyholder Protection

October 2014 - PRA Discussion Paper

• DP1/14 - Ensuring operational continuity in resolution

January 2015

• PRA Consultation Paper CP4/15 - Depositor, dormant account and policyholder protection amendments

Arpil 2015 - PRA Consultation Paper

• CP15/15 - Depositor and dormant account protection - further amendments

April 2015 - PRA Policy Statement

• PS6/15 - Depositor and dormant account protection
• PS15/15 - Policyholder Protection

April 2015 - PRA Supervisory Statement

• Depositor Protection - SS18/15 UPDATED

May 2015

• PRA Policy Statement PS9/15 - Depositor and dormant account protection - further amendments
• PRA Supervisory Statement - Depositor and dormant account protection - SS18/15 UPDATED (20 May 2015)

June 2015

• PRA Consultation CP21/15 - Depositor and policyholder protection - technical amendments

July 2015

PRA Consultation Paper

• PRA Consultation Paper CP23/15 - Depositor and dormant account protection consequential amendments

PRA Policy Statements

• PS14/15 - Depositor and dormant account protection - the protection limit
• PS15/15 - Depositor and policyholder protection - technical amendments
• PS18/15 - Depositor and dormant account protection - consequential amendments

PRA Supervisory Statement

• Depositor and dormant account protection - SS18/15 UPDATE (03 July 2015)
• Depositor and dormant account protection - SS18/15 UPDATE (20 July 2015)
• Depositor and dormant account protection - SS18/15 UPDATE (31 July 2015)