Single customer view

Under the Depositor Protection Rules, FSCS must pay compensation to customers within 10 business days of a deposit taker failing. We target ourselves to exceed this and pay within seven days, so that customers can get their money back as soon as possible.

To make sure we can pay on time, deposit takers must provide a single customer view (SCV) file to FSCS within 24 hours. The SCV file gives us the information we need to make sure customers get paid.

Video guides

We've produced a series of videos to help deposit takers with their SCV submissions. These videos are designed to help you avoid common errors that we've found when checking SCV files. 

 

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The remaining videos explain the most common errors seen in SCV files.

Video 2.1 - File formatting
Video 2.2 - Orphan records
Video 2.3 - File corruption
Video 3.1 - Customer details
Video 3.2 - Minimum requirements
Video 4.1 - Account categorisation
Video 4.2 - Account categorisation, continued
Video 5.1 - Balance issues
Video 5.2 - Balance issues, continued
Video 5.3 - More balance issues
Video 6.1 - Duplicate profiles

 

SCV files to download

The pdf below is a downloadable 'Guide to SCV', which should further help deposit takers with their SCV submissions.

  • Guide to SCV - covers the format of SCV files and how to send them to FSCS.
  • PGP Encryption Guide - covers the encryption of SCV files.
  • Verification Services Public Key - to be used as explained in the PGP Encryption Guide.
  • SCV Effectiveness Report Template.

If you have any questions about these documents or about SCV more generally, please contact us via email at stakeholders@fscs.org.uk and we'll be happy to help.

FSCS Guide to SCV document

FSCS Guide to SCV document
Download pdf (672KB)

FSCS PGP Encryption User Guide

FSCS PGP Encryption User Guide
Download pdf (469KB)

FSCS Verification Services Public Key

FSCS Verification Services Public Key
Download asc file (4KB)

SCV Effectiveness Report, Marking Effectiveness Report and CoA Report

SCV Effectiveness Report, Marking Effectiveness Report and CoA Report
Download doc (197KB)

SCV templates and examples​

SCV format 1​

Format 1 comprises four separate files for depositor details, contact details, account details and aggregate balance details, referred to as “A”, “B”, “C” and “D” respectively.​

  1. Example in Excel – format 1
  2. Example in CSV​ – format 1

SCV format 2​

Format 2 comprises two separate files: one for depositor details, contact details, and aggregate balance details, and one for account details, referred to “ABD”, and “C” respectively.

  1. Example in Excel – format 2
  2. ​Example in CSV​ – format 2

SCV format 3

Format 3 comprises a single file for depositor details, contact details, account details and aggregate balance details combined, referred to as “ABCD”. ​

  1. Example in Excel – format 3
  2. Example in CSV​ – format 3
  3. Template in Excel – format 3
  4. Schema Definition for XML​ – format 3

Account Status Code templates and examples​​

For bulk submission of Product Names to FSCS. ​

  1. Example in Excel
  2. Template in Excel

Product Name templates and examples​

For bulk submission of Product Names to FSCS. ​

  1. Example in Excel
  2. Template in Excel

 

Disclaimer

Please note, the information contained within all of the guides and videos should not be relied on as legally definitive, conclusive or comprehensive. FSCS cannot accept responsibility for any errors or omissions or any act arising from them. If deposit takers have any doubts about a particular regulatory requirement, they are strongly recommended to seek their own expert advice.