Single customer view
Under the Depositor Protection Rules, FSCS must pay compensation to customers within 10 business days of a deposit taker failing. We target ourselves to exceed this and pay within seven days, so that customers can get their money back as soon as possible.
To make sure we can pay on time, deposit takers must provide a single customer view (SCV) file to FSCS within 24 hours. The SCV file gives us the information we need to make sure customers get paid.
Video guides
We've produced a series of videos to help deposit takers with their SCV submissions. These videos are designed to help you avoid common errors that we've found when checking SCV files.
SCV files to download
The pdfs below should further help deposit takers with their SCV submissions.
- Guide to SCV - covers the format of SCV files and how to send them to FSCS.
- PGP Encryption Guide - covers the encryption of SCV files.
- Verification Services Public Key - to be used as explained in the PGP Encryption Guide.
- SCV Effectiveness Report Template.
If you have any questions about these documents or about SCV more generally, please contact us via email at stakeholders@fscs.org.uk and we'll be happy to help.
SCV templates and examples
SCV format 1
Format 1 comprises four separate files for depositor details, contact details, account details and aggregate balance details, referred to as "A", "B", "C" and "D" respectively.
SCV format 2
Format 2 comprises two separate files: one for depositor details, contact details, and aggregate balance details, and one for account details, referred to "ABD", and "C" respectively.
SCV format 3
Format 3 comprises a single file for depositor details, contact details, account details and aggregate balance details combined, referred to as "ABCD".
Account Status Code templates and examples
For bulk submission of Account Status Codes to FSCS.
Product name templates and examples
For bulk submission of product names to FSCS.
Data validation for large beneficiary deposit accounts (e.g. Deposit Aggregators)
Managers of beneficiary deposit accounts with a large number of beneficiaries (such as Deposit Aggregators) are invited to submit their data to check its quality and compatibility with FSCS’s systems.
The process uses technology developed by FSCS for verification of deposit-taker data. It offers a secure, fast, and easy way to gain assurance of data quality.
Please contact the SCV Assurance Team for further details.
Disclaimer
Please note, the information contained within all of the guides and videos should not be relied on as legally definitive, conclusive or comprehensive. FSCS cannot accept responsibility for any errors or omissions or any act arising from them. If deposit takers have any doubts about a particular regulatory requirement, they are strongly recommended to seek their own expert advice.