Single customer view
Under the Depositor Protection Rules, FSCS must pay compensation to customers within 15 business days of a deposit taker failing. We target ourselves to exceed this and pay within seven days, so that customers can get their money back as soon as possible.
To make sure we can pay on time, deposit takers must provide a single customer view (SCV) file to FSCS within 24 hours. The SCV file gives us the information we need to make sure customers get paid.
Video guides
We've produced a series of videos to help deposit takers with their SCV submissions. These videos are designed to help you avoid common errors that we've found when checking SCV files.
The remaining videos explain the most common errors seen in SCV files.
Video 2.1 - File formatting
Video 2.2 - Orphan records
Video 2.3 - File corruption
Video 3.1 - Customer details
Video 3.2 - Minimum requirements
Video 4.1 - Account categorisation
Video 4.2 - Account categorisation, continued
Video 5.1 - Balance issues
Video 5.2 - Balance issues, continued
Video 5.3 - More balance issues
Video 6.1 - Duplicate profiles
SCV files to download
The pdf below is a downloadable 'Guide to SCV', which should further help deposit takers with their SCV submissions.
- Guide to SCV - covers the format of SCV files and how to send them to FSCS.
- PGP Encryption Guide - covers the encryption of SCV files.
- Verification Services Public Key - to be used as explained in the PGP Encryption Guide.
- SCV Effectiveness Report Template.
If you have any questions about these documents or about SCV more generally, please contact us via email at stakeholders@fscs.org.uk and we'll be happy to help.
Please note, the information contained within all of the guides and videos should not be relied on as legally definitive, conclusive or comprehensive. FSCS cannot accept responsibility for any errors or omissions or any act arising from them. If deposit takers have any doubts about a particular regulatory requirement, they are strongly recommended to seek their own expert advice.