Deposit Takers Course

Learning portal

Our free ‘Deposit Takers eLearning Course’ (pdf 1.2MB) has been designed for bank, building society and credit union staff.

Completing the course will enable you to confidently advise your customers, by gaining a greater understanding of the protection we can provide.

You can access and complete the course from the links on this page, or feel free to download the PDF and save it to your device for future use.

Key topics covered

  • What FSCS is and why it's important.
  • The protection FSCS provides to your customers.
  • Levels of compensation and the claims process.
  • Why you must prominently display FSCS information.


This eLearning is aimed at those staff who work for banks, building societies and credit unions. The eLearning will cover the following topics:

  • What the FSCS is and why it's so important
  • The protection that it provides to your customers
  • The levels of compensation and the process
  • Your obligation to prominently display FSCS information

Download zip file (5.6 MB)