Making a claim

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For years I had thought I had lost all of my pension money that I had invested, which turned out to be a bad investment. Thanks to you all at FSCS, you were able to get my money back. I am so grateful for all you have done for me.

Pension claim customer

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How the claims process works

We accept online claims for insurance, mortgages, pensions, payment protection insurance, investments and debt management.

If your bank, building society or credit union has failed you don’t need to make a claim. We’ll return your money automatically, up to our compensation limit.

If it’s your insurance company that has failed, we’ll try to get seamless cover with another insurer. If that’s not possible we’ll look to arrange the return of the remaining premium.

For all other claims, you’ll need to use our online claims service. Listen to our podcast for a simple explanation of how to make a claim.

Claims process

Find out how the whole claims process works, the different types of claims, and your options if you're unhappy.

Explore the claims process


The rules around those who are and are not eligible for compensation are set for us.

Check if you're eligible

Information for industry

Publications, FSCS protected badge, single customer view and learning portal.

Useful info for industry
Check if you can claim

Why claim with FSCS?

Only when you claim with FSCS will you keep 100% of any compensation you're due.

Claim with FSCS

Useful customer info

Before you claim there are some things you should know, plus we've some tips to make the process run smoothly.

Useful customer info

Terms & conditions

FSCS' terms and conditions, individual product stream terms and conditions, as well as technical information.

T&Cs, technical info