Making a claim
If you think you have a claim against a financial firm that’s failed, you could claim compensation through us. It’s completely free and we’ll tell you straight away if you’re eligible when you claim online.
There are some eligibility criteria you must meet to be able to claim with us.
How the claims process works
We accept online claims for insurance, mortgages, pensions, payment protection insurance, investments and debt management.
If your bank, building society or credit union has failed you don’t need to make a claim. We’ll return your money automatically, up to our compensation limit.
If it’s your insurance company that has failed, we’ll try to get seamless cover with another insurer. If that’s not possible we’ll look to arrange the return of the remaining premium.
For all other claims, you’ll need to use our online claims service.
What happens next?
Set-up by parliament and funded by the financial services industry, FSCS is a completely independent and free service.
You’ll keep all the compensation you are owed when you claim directly through us.
The claims process
Find out how the whole claims process works, the different types of claim, and your options if you're unhappy.
Why claim with FSCS?
Only when you claim with FSCS will you keep 100% of any compensation you're due.
Useful customer info
Before you claim there are some things you should know, plus we've some tips to make the process run smoothly.
Useful info for CMCs
Useful information for CMCs so that together we can provide customers with the best service.
Terms & conditions
FSCS' terms and conditions, individual product stream terms and conditions, as well as technical information.
Information for industry
Publications, FSCS protected badge, single customer view and learning portal.