Contact us

Please note that our office will be closed on the following days during the Christmas period:

Monday 24th December – closed
Tuesday 25th December – closed
Wednesday 26th December – closed
Tuesday 1st January – closed

See our full opening hours during Christmas.



Think you have a claim against a financial firm that’s gone out of business?


If you have an FSCS online account, log in at any time to check the progress of your claim.


You can make a complaint if you’re unhappy about how we handled your claim or how our staff behaved while we handled your claim.


You can appeal if you would like to challenge our decision on your claim.

Do you have an existing claim?

Please provide as much information as you can (max. 1,000 characters)

Your contact details


0800 678 1100  0800 678 1100

International +44 207 741 4100

Claim service helpline - direct customers

0800 0914 100  0800 091 4100

Claim service helpline - representative firms

0800 0911 011  0800 091 1011

Lines are open Monday to Friday 08.30 to 17.30 excluding public holidays.

Calls may be monitored or recorded for training purposes.

You can write to FSCS at this address:

Financial Services Compensation Scheme

PO Box 300
GL17 1DY

The quickest way to get in touch with us is to use the contact form above so you may prefer to contact us this way.

Financial Services
Compensation Scheme
Head Office

10th Floor
Beaufort House
15 St Botolph Street
London EC3A 7QU
0800 678 1100