Contact us

Our opening hours

Our phone lines are open from 9am to 5pm, Monday to Friday. We're here to listen and help. Whether it's help filling in a form, or you're finding it difficult to access a service, please let us know. Our agents are trained to help.

All FSCS staff are working from home, so please bear with us if you’re trying to get in contact. Alternatively, try our webchat - click on the purple 'Need help?' button. To get a claim update, use our claims portal.

We’re also offering additional claims support for NHS key workers. If you work for the NHS and need our support, please let us know when you contact us so we can discuss the claims process with you.

If you'd like to make a subject access request (SAR) please fill in the form available here or request the data directly through your account.

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If you have an FSCS online account, log in at any time to check the progress of your claim.

You can make a complaint if you’re unhappy about how we handled your claim or how our staff behaved while we handled your claim.

You can appeal if you would like to challenge our decision on your claim. If you have new evidence, we may be able to look at your claim again. If you have an online FSCS account, you can log in at any time to upload any new documents. You can appeal if you don’t have new evidence but would like to challenge our decision on your claim.

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