Contact us

Our opening hours are now Monday to Friday 9:00 to 17:00

As a result of COVID-19 we've had to reduce our opening times. We will get back to normal as quickly as soon as we can.

All FSCS staff are now working from home, so please bear with us if you’re trying to get in contact. Alternatively, try our webchat - click on the purple 'Need help?' button. To get a claim update, use our claims portal.

We’re also offering additional claims support for NHS key workers. If you work for the NHS and need our support, please contact us so we can discuss the claims process with you.


If you'd like to make a subject access request (SAR) please fill in the form available here or request the data directly through your account.

Your contact details

If you have an FSCS online account, log in at any time to check the progress of your claim.


You can make a complaint if you’re unhappy about how we handled your claim or how our staff behaved while we handled your claim.


You can appeal if you would like to challenge our decision on your claim.

Do you have an existing claim?

Please provide as much information as you can (max. 1,000 characters)

Customer enquiries

0800 678 1100  0800 678 1100

International +44 207 741 4100

Lines are open Monday to Friday 09.00 to 17.00 excluding public holidays.
Calls may be monitored or recorded for training purposes.


You can write to FSCS at this address:

Financial Services Compensation Scheme

PO Box 300
GL17 1DY


The quickest way to get in touch with us is to use the online form above so you may prefer to contact us this way.

Financial Services
Compensation Scheme Limited
Head Office

Registered as a Limited Company in England and Wales
No 3943048
10th Floor
Beaufort House
15 St Botolph Street
London EC3A 7QU