Contact us

Our opening hours 

Monday to Friday, 9am to 5pm.

If lines are busy, try our webchat by clicking on the purple 'Need help?' button, or email us via the form below. To get a claim update, use our claims portal.

We're here to listen and help. Whether it's help filling in a form or accessing a service, please let us know. Our agents are trained to help.



If you'd like to make a subject access request (SAR) please fill in the form available here or request the data directly through your account.

Email us via this form

Fields with * are mandatory fields

How do you want us to contact you

If you have an FSCS online account, log in at any time to check the progress of your claim.


You can make a complaint if you’re unhappy about how we handled your claim or how our staff behaved while we handled your claim.


You can appeal if you would like to challenge our decision on your claim. If you have new evidence, we may be able to look at your claim again. If you have an online FSCS account, you can log in at any time to upload any new documents. You can appeal if you don’t have new evidence but would like to challenge our decision on your claim.

Do you have an existing claim?
Were you living in this address at the time of purchase?

Please provide as much information as you can (max. 1,000 characters)

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To find out more about how and why we use personal information and who to contact if you have any queries, please see our privacy notice.

Call us

0800 678 11000800 678 1100

International customers can use this number +44 207 741 4100 but will incur call charges.

Alternatively, send us an email or use the webchat function - click the 'Need help?' button and choose 'Chat'.

Lines are open Monday to Friday, from 9am to 5pm, excluding public holidays. Calls may be monitored for training purposes.

Write to us via post

Financial Services Compensation Scheme
PO Box 300
GL17 1DY


We might respond faster if you email us via the 'online' tab above. 

Live chat

Start a live text chat with one of our agents.

(Available Monday–Friday, 9am–5pm, excluding public holidays.)

Financial Services Compensation Scheme Limited - Head Office

Registered as a Limited Company in England and Wales No 3943048

10th Floor Beaufort House
15 St Botolph Street
London EC3A 7QU