If you’ve an investment with a firm that’s failed, you might be eligible to claim compensation with FSCS.

To qualify, there are some conditions that all need to be met:

  • The firm needs to have been authorised by the Prudential Regulation Authority or the Financial Conduct Authority - check this here.
  • The firm should no longer have enough funds to meet your compensation claim.
  • The advice to buy the investment must have been given on or after 28 August 1988, and the firm must have been authorised to do so at the time.
  • You must have lost money after acting on the advice you were given.
  • You must be owed a civil liability in relation to the advice (e.g. the advice was negligent). We do not cover poor investment performance.
  • The activity and product must have been regulated.

Your investment compensation claim would be against the firm that advised you to take out the investment, not the firm that held your investment. In some situations, these could be the same firm.



We may be able to compensate you for misleading advice, poor investment management or misrepresentation if the firm that gave you that advice has since failed.

  • up to £85,000 per eligible person, per firm.


  • up to £50,000 per eligible person, per firm.


  • 100% of the first £30,000 and 90% of the next £20,000 up to £48,000 per eligible person, per firm.


How long will the investment claim process take?

3 months

Once we’ve got your completed application and all the associated evidence we’ll aim to make a decision on your claim within three months. If it’s a complex claim it may take longer.