You may be eligible to claim compensation if the investment firm you did business with has failed and was authorised by the Prudential Regulation Authority or the Financial Conduct Authority.
For an investment claim to be eligible for compensation, it must meet all of the following criteria:
  • The firm (or its principals) no longer has sufficient funds to meet the compensation claim itself.
  • The advice you received to buy the investment must have been given on or after 28 August 1988.
  • The firm that advised you must have been authorised by the appropriate regulator to do so at that time.
  • You must have lost money as a result of the advice you were given.
You would need to claim against the company that advised you to take out the investment, not the company your investment is held with.



We may be able to compensate you for misleading advice, poor investment management or misrepresentation if the firm that gave you that advice has since failed.

  • £85,000 per eligible person, per firm.


  • £50,000 per eligible person, per firm.


  • 100% of the first £30,000 and 90% of the next £20,000 up to £48,000 per eligible person, per firm.


How long will the investment claim process take?

6 months

FSCS aims to make a decision on your claim within 6 months of receiving your completed application and required evidence. Complex claims may take longer.