Before we can consider a claim for compensation we must be satisfied that the firm you are enquiring about was authorised by the FCA or the PRA (or one of its predecessors such as the FSA, FIMBRA or the PIA) and has been declared in default.

To claim compensation you will need to complete and return our application form, which we will send you.

Firms currently in default

Am I eligible?

Our Home Finance section will help if you are enquiring about a mortgage endowment

If you think you have a claim, contact us.

More information

If you think you have a claim against an investment firm you can now start the process by completing our claim form.

For more information about claiming compensation you can download a copy of our Claiming Compensation booklet. If you would like us to post you a copy, please contact us

You might also find our Questions and Answers section helpful.

Latest investment defaults

Beaufort Securities Limited and Beaufort Asset Clearing Services Limited customer information

Get the latest customer updates and information on Beaufort.

Strand Capital Limited customer information

Get the latest customer updates and information on Strand.


The Financial Ombudsman Service is the official independent expert in settling complaints between consumers and financial businesses

Jargon Buster


qualifying for compensation under Scheme rules.


The Financial Conduct Authority is the UK's regulator for the financial services industry. 


Financial Intermediaries, Managers and Brokers Regulatory Association (replaced by the PIA).


Financial Services Authority, was previously the UK's regulator for the finance industry. It was replaced by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) on 1 April 2013.

In default

A firm unable, or likely to be unable to pay claims against it. This will generally be because it has stopped trading and has insufficient assets to meet claims, or is in insolvency.