Insurance

FSCS may be able to pay you compensation if your insurance firm fails and can’t meet your claim. We may also be able to compensate you if your insurance broker fails and negligently advised or arranged your policy.

The insurance firm must have been regulated by the Prudential Regulation Authority (or was an EEA-authorised firm passporting into the UK). The Financial Conduct Authority must have regulated the insurance broker.

We can’t cover goods in transit, marine, aviation or credit insurance, or contracts of reinsurance for insurance firms or brokers. 

Insurance

Insurance firms

If you bought your insurance policy from an insurance firm that’s failed, the kind of insurance you have and when the firm failed will affect how much compensation you could claim.

100% protected: 

Compulsory insurance

Long-term insurance

Professional indemnity insurance

Claims arising from the death or incapacity of the policyholder due to injury, sickness or infirmity

90% protected: 

All other kinds of insurance

100% protected: 

Compulsory insurance

100% protected for the first £2k then 90% of the remainder:

All other kinds of insurance

Insurance

Insurance brokers

 

If you bought your insurance policy through an insurance broker that’s failed, the kind of insurance you have will affect how much compensation you could claim. See some examples of situations where you may be able to claim compensation if an insurance broker helped you buy your policy.

100% protected:

Compulsory general insurance

90% protected:

All other general insurance

Find recently failed insurance companies by typing a name into the search box on the Find firms page.

EEA top-ups

Insurance insolvencies

How long will the insurance claim process take?

Between 3 and 6 months

Once we’ve got your completed application and all the associated evidence we’ll aim to make a decision on your claim in between three and six months. If it’s a complex claim it may take longer.