Useful info for customers
Claiming with FSCS is straightforward, and you’ll keep all your compensation. Before you start your claim, reading this background information will help you understand the process, help you spot fraud and understand the limits of our protection.
Temporary high balance
If it's temporary, we cover up to £1m for up to six months.
Claims management companies
A claims management company can make a claim on your behalf, but they will charge you a fee.
Using a personal representative
If you’ve got a friend or family member that can help with your claim, you can nominate them as your personal representative.
Banking licences
See how shared banking licences affect our protection of your money.
Complaints
Not happy with our service? Here's how to make a complaint.
Scams and fraud
If you've a claim with FSCS you're at risk from scammers. See how to keep yourself safe.
Failed insurance companies - what happens next?
Find out what happens after an insurance company fails.
Failed insurance companies - who gets involved?
Find out who does what following an insurance company fail.
Compensation rules and eligibility
Read about the rules we follow and what makes a claim eligible for FSCS compensation.
They managed to refund me everything that I thought that I had lost. I am incredibly grateful. A massive weight off of my shoulders.
SIPP claim customer