Useful info for customers
Claiming with FSCS is straightforward, and you’ll keep all your compensation. Before you start your claim, reading this background information will help you understand the process, help you spot fraud and understand the limits of our protection.
Guide to financial protection in the UK
See a rundown of some of the organisations in the financial services industry and the different roles they play.
FSCS & the Financial Ombudsman Service
FSCS and the Financial Ombudsman Service both get people back on track and are independent and free to use, but each has different roles and rules.
Our protection is limited to licenced financial institutions, yet some of these share licences. See how shared banking licences affect our protection of your money.
Keep safe from scams and fraud
If you've dealt with a financial firm that's failed, then you’re at risk from scammers and fraud. See how to keep yourself safe.
Search for financial services firms that have failed or are under investigation.
Using a personal representative
If you’ve got a friend or family member that can help with your claim, you can nominate them as your personal representative.
To be able to claim compensation with us you must be eligible under our compensation rules.
If you're claiming on behalf of someone who's died, you'll need to provide some extra information.
Our deceased customers' page will guide you through the process.
The role of CMCs
A claims management company can make a claim on your behalf, but they will charge you a fee.
If you decide to employ a claims management company, find out what you can expect.