Our stakeholder relations and public affairs team is dedicated to building strong and constructive relationships between FSCS and our diverse stakeholders, including financial services firms, trade associations and MPs.
This dedicated section of our website contains information and resources that you'll need and others that you'll hopefully find useful.
- Publications - includes publications that FSCS produces, plus downloads and links to other relevant industry publications.
- Single customer view (SCV) - includes guidance and templates for deposit firms who need to produce SCV files.
- FSCS protected badge - includes guidance and materials for displaying FSCS information to your customers.
- Deposit Takers Course - access to our dedicated course for employees of deposit firms.
If you work in the industry and you're looking for something that you can't find on the site, the easiest way to get in touch is by email at firstname.lastname@example.org.
If you have any general questions about FSCS, please visit our contact us page and get in touch with our customer services team, who will be happy to help.
Deposit takers course
Our free Deposit Takers eLearning Course has been designed for bank, building society and credit union staff.
FSCS protected badge
The FSCS badge can be used across a range of channels, including digital, advertising and disclosure.
Our free Funeral Plans Industry Toolkit has been designed for funeral plan providers and intermediaries.
Outlook is our industry update, usually published each spring and autumn. It includes information about claims volume forecasts and the annual levy.
FSCS Budget Update is usually published each January.
In addition, we publish our Annual Report and Accounts once a year, in the summer.
We regularly commission exclusive consumer research to support our communications strategy.
Sharing the results of this research helps us identify gaps and opportunities and to work closely together with our stakeholders to provide essential, accurate information to consumers about the protection FSCS provides.
Single customer view
To make sure we can pay on time, deposit takers must provide a single customer view (SCV) file to FSCS within 24 hours.
The SCV file gives us the information we need to make sure customers get paid.
We've produced a series of videos to help deposit takers with their SCV submissions.