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What if you're a victim?

Fraud attempts can often involve a criminal trying to impersonate someone who works for a trusted organisation to get your personal financial details. There are many signs of fraud, some more obvious than others, but what should you do if you think you've been scammed or are a victim of online fraud?

What to do if you think you've been a victim of fraud

  • If you've given out your information and suspect fraud, contact Action Fraud on 0300 123 2040.
  • To let us know about a suspected fraud involving FSCS, please contact us.
  • If you've received what you think is a scam letter, report it to the Royal Mail via the dedicated scam page on its website.

FSCS takes the privacy of your data extremely seriously and does not give information about individuals to third parties. Read our privacy policy here.

Learn more about other financial scams that could affect you.

What can you do to protect yourself from scams? 

Concerned that an investment or pension is a scam? Check the details of the investment and whether the provider is genuine on the FCA's website.

The Little Booklet of Investment Scams (PDF 1,105 kb) from UK Finance and the Metropolitan Police contains useful advice on how to protect yourself from investment scams.

Metropolitan Police videos

The Metropolitan Police has produced a series of videos on how to stay safe while using online services, and the sort of scams criminals use.

Click the 'Play' button to watch the scams video below, or go to the Metropolitan Police site to watch the full set of videos.