We're here to listen and help. Whether it's help filling in a form, or you're finding it difficult to access a service, please let us know. Our agents are trained to help.
We’re also committed to using clear and simple language. The Plain English Campaign has accredited our website with its Crystal Mark.
Wherever possible, we have added ‘alt tags’ to non-textual content, such as images. This means if an image isn’t displaying correctly, the alt text will describe what the image is. Alt tags can also be read by a screen reader. You can use this website with common screen readers, which we’ve tested with Microsoft Windows’ NonVisual Desktop Access and Safari’s VoiceOver screen readers.
This site often uses PDF files. To view PDF documents, you can use the free Adobe Acrobat Reader software.
We use only standards-compliant XHTML and CSS code, which is supported across a wide range of web browsers and platforms.
Text size – how to change it
You can make our website’s text size larger or smaller via your browser settings. Follow these links for instructions:
Website access problems?
If you’re having problems accessing any part of this website, please get in touch with our customer support team who can help.
Reporting problems with this website
Please let our customer support team know if you notice any accessibility issues with this website.
Who enforces our accessibility standards?
We’re committed to meeting the Accessibility Regulations (2018) set out by The Equality and Human Rights Commission. It oversees accessibility standards for Public Sector Bodies (Websites and Mobile Applications) (No. 2).
If you’ve complained to us about accessibility, and you’re not happy with how we’ve handled your complaint, please contact the Equality Advisory and Support Service.
How we tested this website
The website is automatically tested against Web Content Accessibility Guidelines (version 2.1) standards every time we release new updates. We do this at least once a month, using a tool called axe.
This testing covers all pages on:
We also test manually using a tool called NV Access. We do this, for example, if we design a whole new section or feature.
This accessibility statement was last updated on 29 March 2021.