Annual report 2025/26

Welcome to our 2025/26 Annual Report and Accounts, which sets out our work and achievements over the past financial year.

Highlights from the report include:

• paying £267m in compensation to over 14,000 individual customers across our deposit, insurance, advice and investment services;
• recovering more than £34m from the estates of failed firms, helping to reduce costs for levy payers; and
• resolving close to 12,000 advice and investment claims while maintaining high quality and customer satisfaction scores.

Alongside this report, we’ve published our 2025/26 Class Statements, summarising the source of our levies and how we've used these funds.