Our usual opening hours are Monday to Friday, 9:00am to 5:00pm.

If you've received what you think is a scam letter or email, visit our Latest scams and fraud page for information on how to tell genuine FSCS contact from the fraudulent. If you'd like to make a subject access request (SAR) please fill in the form available here or request the data directly through your account.

We're here to listen and help. Whether it's help filling in a form or accessing a service, please let us know. Our team is trained to help.

Note that FSCS is not a bank. If you have a query about a banking transaction, your account or a card use issue, please contact your bank directly.