The claims process

Check you can claim

Who can claim?

The rules around who are, and are not, eligible for compensation are set for us. 

Check your eligibilty

How long will my claim take?

Different claims take different lengths of time.

How long will it take?

Small business & charities

Small businesses and charities are also covered by FSCS, but there are limits.

Small businesses & charities


If you're unhappy with our service or want to make a complaint you've several options.


Temporary high balance

If it's temporary, we cover up to £1m for up to six months. 

Temporary high balance

When is cover triggered?

Our coverage is triggered when a financial firm can't pay its customers their money back.

Coverage starts when...