The claims process

Check you can claim

Who can claim?

The rules around who are, and are not, eligible for compensation are set for us. 

Check your eligibilty

How long will my claim take?

Different claims take different lengths of time.

How long will it take?

British Steel Pension Scheme

If you've been affected by the British Steel Pension Scheme transfer you might be eligible for compensation.

See if you're eligible

Temporary high balance

If it's temporary, we cover up to £1m for up to six months. 

Temporary high balance

Small businesses & ltd companies

Small businesses and ltd companies are also covered by FSCS, but there are limits.

Small businesses and ltd companies

Charities

Coverage for charities differs depending on how the charity is set up.

Cover for charities

Insurance failures - who does what?

See what happens when an insurance company fails.

Who does what?

What happens when an insurance company fails?

Find out what happens after an insurance company fails.

Find out more

When is cover triggered?

Our coverage is triggered when a financial firm can't pay its customers their money back.

Coverage starts when...

Complaints

Not happy with our service? Here's how to make a complaint.

Complaints

Appeals

Find out how to appeal our decision on your compensation claim. 

Appeal a claim decision

Protection checker

Use our tool to check the safety of your money.

See how much of your money is protected