The claims process

Check you can claim

Who can claim?

The rules around who are, and are not, eligible for compensation are set for us. 

Check your eligibilty

How long will my claim take?

Different claims take different lengths of time.

How long will it take?

Small business & ltd companies

Small businesses and ltd companies are also covered by FSCS, but there are limits.

Small businesses & ltd companies

Appeals

Find out how to appeal our decision on your compensation claim. 

Appeal a claim decision

Temporary high balance

If it's temporary, we cover up to £1m for up to six months. 

Temporary high balance

Cover for charities

Coverage for charities differs depending on how the charity is set up.

Cover for charities

Complaints

Not happy with our service? Here's how to make a complaint. 

Complaints

Protection checker

See how much of your money is protected. 

Protection checker

When is cover triggered?

Our coverage is triggered when a financial firm can't pay its customers their money back.

Coverage starts when...