East West Insurance Company Ltd

Failed 12 October 2020

FRN: 202806

East West Insurance Company Ltd (“EWIC”), a UK-based insurance company, entered administration on 12 October 2020. As a result, it is no longer paying claims.

To read more about how FSCS handles insurance claims, visit our 'Failed insurance companies - what happens next?' page.

FSCS declared the firm in default on 12 October 2020 and we’re stepping in to protect as many EWIC policies sold to UK individuals and small businesses as possible. We’re working closely with EWIC’s joint administrators, Ernst & Young, as well as the Financial Conduct Authority and the Prudential Regulation Authority.

We will continue to update this page as we have more information, and you can sign up for updates by email for the latest news by visiting the Latest Updates tab on this page.

We’ll be in contact with affected customers directly in due course, by post or email.

  • 19 Apr, 2022

    Since East West Insurance Company (EWIC) entered administration, FSCS has been working closely with the joint administrators to fund valid claims made against EWIC insurance policies. Up until Tuesday 5 April 2022, we have paid just under £7m in claims costs.

    Typically, if a policyholder makes a successful claim on an insurance policy, their insurer takes over their rights so that they can try and recover money from a person or business who they believe was at fault.

    If FSCS funds a successful claim because the insurer has failed, the policyholder’s rights go to FSCS instead. This gives us the legal right to try and recover the compensation we have paid.

    We have published the terms of the various FSCS determinations below.

    EWIC Assignments and Subrogations

  • 11 Dec, 2020

    The Joint Administrators’ Statement of Proposals and related documents are now available on the Administrators’ website - East West Insurance Company Limited Administration.

UK-based EWIC entered administration on 12 October 2020.

The firm had a portfolio of 10-15 year structural defects insurance policies. These transferred from Zurich Insurance plc in 2018. The structural defects policies were issued to home buyers by Zurich.

Richard Barker & Simon Edel of EY were appointed as joint administrators of EWIC. FSCS will work closely with them to ensure all eligible policyholders affected by the failure are protected. 

On 10 May 2021 Armour Group stopped managing EWIC’s claims handling functions. Weightmans LLP has been selected as the Company’s new claims handler. The contact phone number remains the same, the email address is team@east-west-insurance.com.

Further information can be found at www.ey.com/en_uk/eastwestinsurance.

Contact information for EWIC policyholders: email enquiries@east-west-insurance.com, tel: 0333 4000 393.



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