Premier Insurance Company Limited, a Gibraltar-based motor insurance company, stopped underwriting new business on 31 December 2024.
On 14 October 2025, the company was placed into administration and is no longer able to pay claims. FSCS declared the firm in default on 14 October 2025 and is stepping in to protect most of the policies Premier Insurance Company Limited sold to individuals and small businesses in the UK.
The failure impacts over 16,000 policy holders. FSCS will support these policy holders.
This failure relates specifically to the Gibraltar-based firm and not to the UK broker of a similar name or other UK-based firms with similar names.
FSCS is working closely with the appointed administrator, Frederick White of Grant Thornton (Gibraltar) (the insolvency practitioner), and the Gibraltar Financial Services Commission to understand the impact of the insurance firm’s failure. We will keep updating this page with the latest developments.
Latest updates
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14 Oct, 2025
For more information on what happens when an insurance company fails, visit our Failed Insurance Companies - what happens next? page.
To find out more about the different parties involved, visit our Who's involved? page.
FSCS and Grant Thornton (Gibraltar) will keep policyholders up-to-date at each stage, most likely by email.
Scenarios
We are still gathering information, but there are potentially initially two types of claims that we will be supporting.
- Premier Insurance Company Limited Policyholder ‘First Party’ Claims – if Premier Insurance Company Limited is your insurance provider and you are making a claim, Grant Thornton (Gibraltar), the insolvency practitioner (IP), will assess your claim instead of Premier Insurance Company Limited. If applicable, they will provide FSCS with details of the amount and payment details.
- ‘Third Party’ Claimant Claims – if you have a claim against a Premier Insurance Company Limited customer’s policy, Grant Thornton (Gibraltar) will assess this. If a payment is due, Grant Thornton (Gibraltar) will provide FSCS with details of the agreed amount(s) and payment details.
Please note FSCS does not take on claims handling responsibilities, but we will make any payments approved by the insolvency practitioner, subject to FSCS eligibility criteria.
- Premier Insurance Company Limited Policyholder ‘First Party’ Claims – if Premier Insurance Company Limited is your insurance provider and you are making a claim, Grant Thornton (Gibraltar), the insolvency practitioner (IP), will assess your claim instead of Premier Insurance Company Limited. If applicable, they will provide FSCS with details of the amount and payment details.
How is FSCS helping UK customers of Premier Insurance Company Ltd?
FSCS is helping eligible customers who have been affected by the failure of Premier Insurance Company Limited and who had a valid insurance policy when the insurer failed.
We will help by paying claims made against protected policies once payments have been approved by the appointed insolvency practitioner.
We provide 100% protection for compulsory insurance claims (i.e. third-party motor claims). For other types of claims, our protection is 90%. You can find more information on FSCS protection rules and limits on our website.
FSCS will protect most customers of Premier Insurance Company Limited who are individuals or small businesses with an annual turnover of less than £1m. For motor insurance, protection is only available for eligible customers if the vehicle is registered in the UK.
Please use these web pages to view the latest updates.
What do you mean by an eligible policyholder?
FSCS will protect UK customers of Premier Insurance Company Limited who are individuals or small businesses with an annual turnover of less than £1m.
For motor insurance, protection is only available for eligible customers if the vehicle is registered in the UK.
More information on FSCS protection rules and limits is on our website.
I am waiting for a payment that was agreed before Premier Insurance Company Limited's administration. When will I receive it?
We are working with the insolvency practitioner and its appointed claims handling agents to process outstanding payments as quickly as possible. We ask that you are patient while we process them.
When an insurance company fails, FSCS is not responsible for agreeing settlements on outstanding insurance claims. The insolvency practitioner is responsible for this.
I am a solicitor or representative of a third party, when will my clients claim be settled?
What if I need to make a claim or check the status of an existing claim on my policy underwritten by Premier Insurance Company Ltd?
From 14 October 2025, all ongoing and new claims arising from insurance policies issued by Premier Insurance Company Limited are the responsibility of the insolvency practitioner. The appointed claims handling agents, Davies Group will handle these claims.
Please direct all communications about claims to Davies Group, contactable on 0344 856 2176 and premiernewclaims@davies-group.com (for new claims) or premier.claims@davies-group.com (for existing claims).
My address and/or name has changed since Premier Insurance Company Ltd entered administration. What should I do?
If any personal details have changed, please contact the UK broker representative from whom you purchased your Premier Insurance Company Limited policy.