Skip to main content
Skip to need help
FSCS
Financial Services Compensation Scheme
Account login
My claim
Contact information
Contact us
Click to search
Click to search
Making a claim
The claims process
Starting your claim
Sending us documents
British Steel Pension Scheme transfer
How long will my claim take?
Small businesses & limited companies
Charities
Defined benefit pension transfers
Temporary high balances
Compensation rules and eligibility
Appealing a claim decision
Complaints
Failed insurance companies – what happens next?
Useful info for customers
Scams and fraudsters
FSCS and the Financial Ombudsman Service
How do banking licences affect FSCS protection?
What is the ‘FSCS Protected’ badge - and why should you look out for it?
When did FSCS coverage begin?
Supporting customers in vulnerable circumstances
Claims management companies
Guide to financial protection in the UK
Using a personal representative
Cost of living
Bereavement
Failed firms
Why claim direct with FSCS?
Small businesses and charities
What we cover
Banks, building societies and credit unions
Debt management
Funeral plans
Insurance
Investments
Mortgages
Payment protection insurance
Pensions
Check your money's protection
Bank & Savings Protection Checker
Investment Protection Checker
Pension Protection Checker
For industry
FSCS publications
Annual report 2024/25
Outlook May 2025
FSCS Budget Update January 2025
Outlook November 2024
Annual Report 2023/24
Consumer research
Beyond compensation
Consumer bodies
FSCS Protected badge for deposit takers
Funeral plans industry resources
Single customer view
Deposit protection Q&As - banks & building societies
Deposit protection Q&As - credit unions
Third party resources
Deposit takers course
News
Podcasts
#47 Savings, investments and FSCS protection with Iona Bain
#46 How to spot a scam in 7 steps
#45 Why you need to know about FSCS with Bola Sol
#44 How can I stay updated on my claim?
#43 Top 6 things people get wrong about FSCS
#42 The role of an insolvency practitioner when a financial services firm fails
#41 Mini-pod: Appealing an FSCS decision
#40 Can I claim compensation for my small business, limited company or charity?
#39 Mini-pod: What to prepare before you claim
FSCS news
Our May 2025 Outlook
Fortnightly financial #45
Getting a global perspective – FSCS’s role in contributing to, and learning from, the international financial services global community
Interim Chief Executive's Statement - Budget Update
Fortnightly financial #44
Interim Chief Executive’s statement - Nov Outlook
Fortnightly financial #43
5 behind the scenes reveals from the FSCS podcast
Our work on special administrations
Fraud & scams
Latest scams and frauds
What if you're a victim
The ongoing fight against scams
Protecting your financial future
Protect yourself from scams
Top 5 financial scams
Protect yourself from pension scams
Technology
How can we make sure women aren’t left behind in the AI revolution
Technology is a key part of FSCS’s plans to improve the experience for customers
Crypto assets - wild west finance or a force for good?
Ready, debt, go: using automation to help our debt management customers
Finding the needle in the haystack
Protection
Going green: protecting your money from greenwashing
Cryptoassets - five things to consider
What's crowdfunding? What are the risks?
Mini-bonds – should you invest?
FSCS: Recovering compensation costs and tackling the root causes of consumer harm
Customer stories
I got £85k back for unsuitable investment advice
I got £17k back after my pension operator went into liquidation
I lost money when my investment was matured too early
My financial provider disappeared, putting over £40k at risk
My investments lost all their value
Bad advice put £60k of my pension at risk
About us
Our mission and strategy
Careers at FSCS
Jobs at FSCS
Career pathways
Our culture
Our benefits
Why we are great
Smarter working
Equity, Diversity & Inclusion
Responsible business
Family friendly
External recognition
Environment
How we are funded
Levy information and retail pool
Recoveries
Organisational information
Our governance
Terms, conditions, technical information
Section 27 claims
Accepting deposits
Designated investment business
Insurance business
Product terms and conditions
Insurance mediation
Mortgage advice and arranging
Determinations
Default policy
Modern slavery
Brexit and FSCS protection
Women in Finance Charter and gender pay gap reporting
FSCS
Making a claim
FSCS
FSCS
Back to previous menu
Making a claim
The claims process
FSCS
FSCS
Back to previous menu
The claims process
Starting your claim
Sending us documents
British Steel Pension Scheme transfer
How long will my claim take?
Small businesses & limited companies
Charities
Defined benefit pension transfers
Temporary high balances
Compensation rules and eligibility
Appealing a claim decision
Complaints
Failed insurance companies – what happens next?
Useful info for customers
FSCS
FSCS
Back to previous menu
Useful info for customers
Scams and fraudsters
FSCS and the Financial Ombudsman Service
How do banking licences affect FSCS protection?
What is the ‘FSCS Protected’ badge - and why should you look out for it?
When did FSCS coverage begin?
Supporting customers in vulnerable circumstances
Claims management companies
Guide to financial protection in the UK
Using a personal representative
Cost of living
Bereavement
Failed firms
Why claim direct with FSCS?
Small businesses and charities
What we cover
FSCS
FSCS
Back to previous menu
What we cover
Banks, building societies and credit unions
Debt management
Funeral plans
Insurance
Investments
Mortgages
Payment protection insurance
Pensions
Check your money's protection
FSCS
FSCS
Back to previous menu
Check your money's protection
Bank & Savings Protection Checker
Investment Protection Checker
Pension Protection Checker
For industry
FSCS
FSCS
Back to previous menu
For industry
FSCS publications
FSCS
FSCS
Back to previous menu
FSCS publications
Annual report 2024/25
Outlook May 2025
FSCS Budget Update January 2025
Outlook November 2024
Annual Report 2023/24
Consumer research
FSCS
FSCS
Back to previous menu
Consumer research
Beyond compensation
Consumer bodies
FSCS Protected badge for deposit takers
Funeral plans industry resources
Single customer view
Deposit protection Q&As - banks & building societies
Deposit protection Q&As - credit unions
Third party resources
Deposit takers course
News
FSCS
FSCS
Back to previous menu
News
Podcasts
FSCS
FSCS
Back to previous menu
Podcasts
#47 Savings, investments and FSCS protection with Iona Bain
#46 How to spot a scam in 7 steps
#45 Why you need to know about FSCS with Bola Sol
#44 How can I stay updated on my claim?
#43 Top 6 things people get wrong about FSCS
#42 The role of an insolvency practitioner when a financial services firm fails
#41 Mini-pod: Appealing an FSCS decision
#40 Can I claim compensation for my small business, limited company or charity?
#39 Mini-pod: What to prepare before you claim
FSCS news
FSCS
FSCS
Back to previous menu
FSCS news
Our May 2025 Outlook
Fortnightly financial #45
Getting a global perspective – FSCS’s role in contributing to, and learning from, the international financial services global community
Interim Chief Executive's Statement - Budget Update
Fortnightly financial #44
Interim Chief Executive’s statement - Nov Outlook
Fortnightly financial #43
5 behind the scenes reveals from the FSCS podcast
Our work on special administrations
Fraud & scams
FSCS
FSCS
Back to previous menu
Fraud & scams
Latest scams and frauds
What if you're a victim
The ongoing fight against scams
Protecting your financial future
Protect yourself from scams
Top 5 financial scams
Protect yourself from pension scams
Technology
FSCS
FSCS
Back to previous menu
Technology
How can we make sure women aren’t left behind in the AI revolution
Technology is a key part of FSCS’s plans to improve the experience for customers
Crypto assets - wild west finance or a force for good?
Ready, debt, go: using automation to help our debt management customers
Finding the needle in the haystack
Protection
FSCS
FSCS
Back to previous menu
Protection
Going green: protecting your money from greenwashing
Cryptoassets - five things to consider
What's crowdfunding? What are the risks?
Mini-bonds – should you invest?
FSCS: Recovering compensation costs and tackling the root causes of consumer harm
Customer stories
FSCS
FSCS
Back to previous menu
Customer stories
I got £85k back for unsuitable investment advice
I got £17k back after my pension operator went into liquidation
I lost money when my investment was matured too early
My financial provider disappeared, putting over £40k at risk
My investments lost all their value
Bad advice put £60k of my pension at risk
About us
FSCS
FSCS
Back to previous menu
About us
Our mission and strategy
Careers at FSCS
FSCS
FSCS
Back to previous menu
Careers at FSCS
Jobs at FSCS
FSCS
FSCS
Back to previous menu
Jobs at FSCS
Career pathways
Our culture
Our benefits
Why we are great
Smarter working
Equity, Diversity & Inclusion
Responsible business
Family friendly
External recognition
Environment
How we are funded
FSCS
FSCS
Back to previous menu
How we are funded
Levy information and retail pool
Recoveries
Organisational information
FSCS
FSCS
Back to previous menu
Organisational information
Our governance
Terms, conditions, technical information
FSCS
FSCS
Back to previous menu
Terms, conditions, technical information
Section 27 claims
Accepting deposits
Designated investment business
Insurance business
Product terms and conditions
Insurance mediation
Mortgage advice and arranging
Determinations
Default policy
Modern slavery
Brexit and FSCS protection
Women in Finance Charter and gender pay gap reporting
Home
Press releases
Press release archive
2019
Notes for editors
Down Arrow
Close
Up Arrow
Notes for editors
Press releases
Press release archive
2019
Back to top
Up Arrow