Our impact

As part of our Customer area you’ll be a driving force for FSCS, making sure we’re there to protect our customers when they need us most.

It’s our role to prepare for and navigate financial firm failures reliably, fairly and efficiently. We do this while also delivering for our stakeholders, including customers, regulators and levy payers.

Whether you’re providing support and reassurance as part of our Contact Centre, processing claims, preparing FSCS to protect customers in crisis, or driving improvements to enhance our performance, this is a team in which you'll be sure to make an impact.

FSCS helps to raise public confidence in the financial services industry, and as part of this team, you’ll be vital in underpinning this mission.

This area ensures we have the funds to pay our customers, operates robust financial controls, provides essential guidance and analysis to the business, and delivers reliability and assurance through risk management, compliance and quality assurance.

Your role will be core in making sure FSCS can consistently and reliably deliver for our customers and stakeholders.

As part of this team, you will be one of the guardians of FSCS.

Our Legal department provides trusted expert legal advice to our organisation, while our Recoveries team work to recover money from firms in default and other liable parties. The funds we recover help to reduce the cost of the levy and can also give our customers additional protection.

Our Data protection and Company secretariat teams are essential in underpinning our compliance and governance responsibilities.

In today’s digital world, ensuring we remain at the forefront of data and technology is critical .

As part of our Data, Intelligence and Technology teams, you’ll be responsible for helping to deliver outstanding digital experiences for our customers and our colleagues.

We provide essential data insights that support and enhance our operations and strategic decisions, develop the essential platforms that underpin our work, and protect our digital security.

Our Change Management Office also forms part of this area. In this team, you’ll have an important role in setting the methods, standards and processes for change at FSCS.

We want to create the right environment for our people to thrive. By joining this area, you'll be central in bringing this to life. 

As part of our People team, you’ll play an important role in supporting colleagues through every stage of their journey. This includes recruitment and onboarding, employee relations, wellbeing, ED&I, and engagement.

In our Environment team, you’ll help to manage our estate by maintaining and enhancing our exciting, modern and productive office space.

Both teams are a key part of the wider Finance and People department, so you'll be well placed to make a powerful impact within our organisation.

Use your skills to promote public awareness and play a vital role building trust in the protection we provide.

As part of our Communications team, you’ll promote and enhance our public profile across a wide range of channels - from our website and social platforms to newspapers and broadcast media. The team is also responsible for Internal Communications, facilitating the flow of key information and updates across our business.

In the Stakeholder and Public Affairs team, you’ll manage relationships with important stakeholder groups including government, MPs, consumer groups, industry bodies and trade bodies.

Public awareness and trust in FSCS isn’t just a nice to have. It helps to underpin confidence in the financial services industry as a whole.