Elite Insurance Company Ltd (“Elite”), a Gibraltar-based insurance company, entered administration on 11 December 2019 and is no longer paying claims. FSCS declared the firm in default on 11 December 2019 and is stepping in to protect the majority of policies Elite sold in the UK to individuals and small businesses.
FSCS is working closely with Elite’s administrator PwC LLP and the Gibraltar Financial Services Commission to understand the impact of Elite going into administration. We will continue to update this page with the latest developments.
Latest updates
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21 Jan, 2026
Arrangement with Joint Administrators and FSCS protection
Elite plans to use a court‑approved process called a “scheme of arrangement” to close the business fairly and efficiently. If you hold an Elite policy, or have a claim under one, the scheme of arrangement may affect your legal rights and how current or future claims are handled.
FSCS is working with the Joint Administrators on an arrangement that allows eligible customers to benefit from FSCS protection without disadvantaging other creditors.
If you hold an Elite policy that qualifies for FSCS protection, you can access FSCS compensation (subject to your having a valid claim) up to the cut‑off date, expected to be 31 December 2027. After that date, FSCS‑protected policies will be treated as disclaimed (legally ended). This arrangement will only apply if the Scheme of Arrangement is successfully put in place.Check if you’re eligible
Please read the information on our website and consider whether you have a claim against Elite that qualifies for FSCS protection. Read more information on eligibility for FSCS protection.
More information and important notice
For full details, read the Practice Statement Letter (PSL). It explains more about the Scheme and what it could mean for you.
If you require more information about Elite or the Scheme of Arrangement, please contact the Quest Group using the contact details below.Email - elite-insurance.scheme@quest-group.co.uk
Telephone - 0800 327 7278
This notice is general information only. It is not advice and does not decide your claim.
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20 May, 2022
The Elite SDLT Scheme
In June 2021, Quest wrote to all known beneficiaries of policies in relation to an SDLT mitigation planning insurance scheme underwritten by Elite Insurance regarding certain claims that had been made under those policies.
FSCS has recently confirmed that claims made under these policies are not eligible for FSCS protection.
For more information, please refer to the PWC website.
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11 Dec, 2020
The Joint Administrators have now disclaimed active After-the-Event (ATE) insurance policies underwritten by Elite. As a result of the disclaimer, affected policies are terminated with effect from (and including) 11 December 2020.
For more information, please refer to the PWC website.
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11 Mar, 2020
FSCS has now paid £5.4m helping protect UK customers of Elite Insurance since it entered administration 3 months ago. We’re continuing to work closely with the administrators and claims handlers of Elite to ensure protected claims are processed swiftly.
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11 Dec, 2019
Elite Insurance has failed. To keep up to date with how this affects policyholders, sign up for email updates, above.
How is FSCS helping UK customers of Elite?
FSCS will protect most UK-based customers of Elite who are individuals or small businesses with an annual turnover of less than £1m. You can find more information on FSCS protection rules and limits on our website.
What if I need to make a claim or check the status of an existing claim on my Elite policy?
On 14 June 2021 Armour Group stopped managing Elite's claims handling functions. The Administrators have appointed Quest Consulting (London) Ltd as the new claims handling provider so there should be minimal disruption to this aspect of the business.
Please direct all claims enquiries to Elite-insurance.uk@quest-group.co.uk or call 0207 129 8147
How are UK customers of Elite protected for premium refunds on their policies?
FSCS will share more information on this once the administrator has confirmed how they intend premium refund claims to be calculated.