Archive
News stories from the past eight years.
FSCS: from claimants to customers
18 March 2021
Read how FSCS recently hit its highest-ever monthly customer satisfaction score, with the average increasing from 77% in the summer of 2019, to 85% today.
Plan and Budget 2021/22
22 January 2021
FSCS’s Plan and Budget outlines expected management costs and the latest forecast of potential claims volumes for the year ahead. Read the latest issue here.
FSCS expands Wellbeing Strategy to further support its people
18 January 2021
Our enhanced Wellbeing Strategy is our latest step to look after our staff's mental and physical health, so they can continue to help our customers.
FSCS embraces artificial intelligence to help customers
07 January 2021
FSCS is pioneering the use of artificial intelligence (AI) to help process claims - it's our latest innovation to improve the experience for our customers.
How FSCS has helped customers through a difficult year
26 November 2020
We catch up with FSCS Chief Operating Officer Jimmy Barber during England’s ‘second lockdown’ to look back at FSCS’s performance during a challenging year.
Prevention is better than cure: an update on our Prevent work
20 November 2020
FSCS Policy Manager Josh Rendall gives an update on the work we've done recently as part of our Prevent strategy.
How often do you talk about money?
09 November 2020
FSCS Chief Executive Caroline Rainbird explains why it's so important that we open up and talk about money, as part of MaPS’ Talk Money Week.
Full recovery: FSCS closes the book on the 2008 banking crisis
21 September 2020
We've just had the final recovery payment from the 2008 banking crisis through the administration of Heritable Bank. Here we explain the vital role that recoveries play.
Protecting your financial future
21 August 2020
Low interest rates and market uncertainty during Covid-19 could be unsettling and scammers know that you might be considering your savings and investments.
Stay safe from scammers
03 June 2020
Scammers always look for ways to make you part with your money but it’s easy to stay scam smart, spot fraudsters and keep safe online when claiming with FSCS.
Guide published to reassure pensions savers
27 May 2020
Seven organisations have collaborated to produce a guide that answers key pensions questions and helps pension savers find support during the COVID-19 pandemic.
How FSCS is helping to prevent future failures
20 May 2020
We are working with the Financial Conduct Authority and industry to help prevent firms failing, reduce future compensation costs and tackle phoenixing.