Icesave: progress update

19th November 2008

We have now sent all customers their first email outlining the online process for making a claim on FSCS.

Over 75,000 second emails inviting people to log on to make their claim have also been sent. At the point of sending the second email we open up the accounts for processing. If you have not been sent your second email, you can still log on to the Icesave system but if you attempt to initiate the process you will be asked to come back later.

If you have received your second email and have processed your claim, we are glad we could help you.

If you have received your second email and have not yet processed your claim, we encourage you to do so as soon as possible. The process is simple and only takes minutes to complete.

If you have not yet received your second email, there is no need to worry. We are sending out the second emails in batches, including at weekends, to ensure the smooth running of the process, and remain on track to send out the vast majority in November.

For customers who did not receive our first email as part of our initial mailing, we have some new advice.

Please continue to check our website for updates.