Board of Directors

Executive Directors

Caroline Rainbird (Chief Executive Officer) Appointed 13 May 2019.

Caroline brings a wealth of global experience from a career spanning 30 years within the financial services sector encompassing senior regulatory, strategic, commercial, operational, investment banking, and client-led roles.

Between 2009 and 2017 she held senior positions at Royal Bank of Scotland (RBS) working most recently as Managing Director of Regulatory Affairs, where she was responsible for defining and delivering the bank’s strategic and proactive engagement and profile with its global regulators, advising the Bank Board and Executive on its regulatory engagement and compliance, as well as monitoring bank-wide upstream regulatory risks and delivering mandatory regulatory change programmes.

Prior to this, Caroline was Director of RBS’s Corporate Services Division, where she was responsible for the global strategy, operations, service delivery, financial performance and risks of one of the largest cost areas within RBS. From 1995 to 2009 she worked at ABN AMRO, undertaking a number of leadership and transactional roles within Group Shared Services, Finance, Change Management and Structured Finance.

Alex Kuczynski (Chief Corporate Affairs Officer) Appointed 1 February 2010.

Alex was previously General Counsel and, before that, Head of Legal at FSCS. His role as Chief Corporate Affairs Officer brings together our work in areas that include legal support and the recoveries function, company secretariat, risk and quality assurance, organisational resilience, communications and policy, and international relations. Alex joined from the Investors Compensation Scheme, where he was Head of Legal, and acted as Interim Chief Executive from March to May 2010.

He is active in a number of international associations, for example, as Vice-Chairperson of the European Forum of Deposit Insurers, a member of the Executive Council of the International Association of Deposit Insurers, and with the International Forum of Insurance Guarantee Schemes.

Jimmy Barber (Chief Operating Officer) Appointed 4 January 2016.

Jimmy joined FSCS in early January 2016 in a critical role bringing together the delivery of our service to customers and the IT and data architecture which supports that service. He worked as the Operations Development Director and (before this) as the Commercial Operations Director at the RSA Insurance Group, where he had been since 2007.

In these roles, Jimmy was responsible for business transformation and improvement and for the delivery of shared services across the UK. Before the RSA, Jimmy held major operational roles at Capital One
and at Ladbrokes.


Non-executive Directors

Marshall Bailey OBE (Chairman) Appointed 1 April 2018.

Marshall has substantial experience in leading complex international committees and boards. His background spans a range of sectors, including banking and capital markets, government regulation and public policy, and he has taken a particular interest in working with codes of conduct.

Marshall is Chairman of LCH Group Holdings Limited and an independent director of London Stock Exchange Group plc. He is the non-executive Chairman of CIBC World Markets in London and a member of the Audit Committee for the London branch.

Additionally, he represents the Public Investment Fund in Saudi Arabia on the Board of the National Commercial Bank in Jeddah. He volunteers on the Board of the CFA Society of the UK, as well as the East End Community Foundation in Tower Hamlets. 

Charles McKenna (Deputy Chairman and Senior Independent Director) Appointed 1 February 2013.

Charles has a background in law and spent more than 30 years with law firm Allen & Overy, including 22 years as a Partner specialising in corporate, financial services and regulatory law. He has an extensive understanding of international business activity and challenges, including strategy development, corporate governance, risk management, corporate finance, restructuring and insolvency, joint ventures and other commercial arrangements.

Charles also has a wealth of experience and expertise in the financial services sector where he advised banks, investment managers and brokers, financial institutions and regulatory bodies. In the 1980s, he was involved in the formation of the Securities Association, the first UK self-regulating organisation, which included advising on its constitution and rulebook. He served for three years on the Board of Hart Citizens Advice Bureau.

Mark Adams Appointed 1 June 2015.

Mark is a Chartered Accountant and retired as a partner at Deloitte LLP and as an Insolvency Practitioner in 2013. For 25 years, he has been at the centre of resolving many of the major financial services sector failures, including insurance sector failures in the UK, Japan, Bermuda and the Channel Islands, and more recently the banking sector failures in Iceland.

Mark is currently a non-executive director of Raphaels Bank, also being Chair of its Audit and Risk Committee, and has extensive experience in resolution planning with the UK Authorities in the banking and building society sectors. In addition, he has expertise in advising bank and bondholder lenders to financial institutions experiencing stress or undergoing restructuring processes. Mark has been a provisional liquidator, scheme administrator or administrative receiver to various financial institutions.

Patrick Neville Appointed 1 July 2017.

Patrick is a Chartered Accountant and has had an extensive career in financial services, operating in leadership roles across banking, asset management and insurance. Formerly Chief Financial Officer at Aviva Investors, Patrick was also Finance Operations Director for Aviva’s UK Life and General Insurance businesses and spent 16 years with Royal Bank of Scotland, latterly as Finance Director of the Cards and Direct Finance business.

He brings to the Board a strong track record in the delivery of large-scale change and a deep understanding of the implementation and operation of risk and control frameworks in financial services. Patrick is also non-executive Chair of PATAC Ltd, an investment trust administration company, and a director of Decisioning Blueprints Ltd.

Steven Cooper Appointed 1 July 2017.

Steven is the Chief Executive of C. Hoare & Co, having most recently been Chief Executive at Barclaycard Business Solutions, managing the payments division for Barclaycard globally. In his 30 years in the banking industry, Steven had been Chief Executive of Personal Banking at Barclays for both UK and Europe, where he gained a wealth of experience in the rapidly changing landscape of consumer banking with digital technology and data.

He has also led UK Business Banking and businesses for Barclays in Africa, India and offshore locations. Steven is currently a non-executive of Robert Walters plc and sits on a number of advisory boards, including being a Commissioner for the Social Mobility Commission, and is also an alumnus of Harvard Business School.

Helen Parker Appointed 1 July 2017.

Helen brings an in-depth understanding of consumer research, policy and communications across a range of essential markets. She was Deputy Chief Executive of Which?, Europe’s largest independent consumer organisation and, before that, served as its Director of Policy, Editorial Director, and Editor of Which?.

Her non-executive experience now includes being a committee member of Healthwatch England, the independent consumer champion for users of health and social care. She is also a member of the Independent Consumer Challenge Group established by the energy regulator Ofgem as part of its price control process for UK energy networks.

She previously served as a non-executive director of the Fundraising Standards Board, then the regulator of UK charity fundraising, and as a Council member of Consumers International, the world federation of consumer rights groups with 200 member organisations in 100 countries.


Richard Parkin Appointed 1 July 2019.

Richard is an independent management consultant specialising in pensions and retirement. He works with pension providers, asset managers and other organisations, helping them with strategy, policy and proposition development and management.

Richard’s main area of interest is in developing better retirement solutions to help consumers get the most from their retirement savings. He has 30 years’ experience in the pensions sector, most recently at Fidelity International where he held a variety of senior roles including Head of Retirement and Head of Pensions Policy. He also has extensive knowledge of investment-linked insurance, having launched and led Fidelity’s insurance business in Ireland and been an executive director of its UK insurance company.

Prior to Fidelity, Richard held senior product development roles at UBS Global Asset Management and was a pension consultant with what is now Willis Towers Watson. He is a well-known industry figure having chaired the Association of British Insurers’ Retirement Working Group and, more recently, led a working group on retirement for the Investment Association.