A new, digital way to sign documents

We’re always trying to improve the services that we provide to our customers, including making them as accessible as possible – and since the outbreak of coronavirus, this has become more important. 

Our latest enhancement should make it much easier for customers to submit their claims, despite current and future restrictions to how we live and work: DocuSign digital signatures as an alternative to hand-written signatures on customers’ claim applications.  

Currently, to prove that we have our customers’ permission to request their data for claims processing, we send you their hand-signed claim application forms – specifically the Declaration and Consent section, which is sometimes known as the Letter of Authority.  

We will continue to send you these forms to allow you to release their information to us, but soon these will be more often signed digitally using a DocuSign eSignature, rather than a traditional ‘wet ink’ signature. We recognise that some customers will still want to print, sign and send their applications, so both options – digital signatures and handwritten signatures – will be available to them so they can choose their preferred means of signing.  

Digital signatures are a valid form of signature in the UK, and with the FCA accepting digital signatures in agreements, we simply keeping pace with our regulatory partners in implementing this enhancement to our online claims services.  

If you have any concerns or questions at all about the introduction of digital signatures, please get in touch 

We will update this page with the latest timings for the launch as the date approaches, and we thank you in advance for your cooperation as we strive to better serve our customers.