Contact us

Our opening hours are now Monday to Friday 9:00 to 17:00

As a result of COVID-19 we've had to reduce our opening times. We will get back to normal as quickly as soon as we can.

All FSCS staff are now working from home, so please bear with us if you’re trying to get in contact. Alternatively, try our webchat - click on the purple 'Need help?' button. To get a claim update, use our claims portal.

We’re also offering additional claims support for NHS key workers. If you work for the NHS and need our support, please contact us so we can discuss the claims process with you.


If you'd like to make a subject access request (SAR) please fill in the form available here or request the data directly through your account.

Email us via this form

How do you want us to contact you

If you have an FSCS online account, log in at any time to check the progress of your claim.


You can make a complaint if you’re unhappy about how we handled your claim or how our staff behaved while we handled your claim.


You can appeal if you would like to challenge our decision on your claim.

Do you have an existing claim?

Please provide as much information as you can (max. 1,000 characters)

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To find out more about how and why we use personal information and who to contact if you have any queries, please see our privacy notice.

Call us

0800 678 110 0800 678 1100

International +44 207 741 4100


For enquiries about London Capital & Finance (LCF): 0800 091 0030


Lines open Monday–Friday, 9am–5pm, excluding public holidays.
Calls may be monitored or recorded for training purposes.

Write to us via post

Financial Services Compensation Scheme
PO Box 300
GL17 1DY


We might respond faster if you email us via the 'online' tab above. 

Live chat

Start a live text chat with one of our agents.

(Available Monday–Friday, 9am–5pm, excluding public holidays.)

Financial Services Compensation Scheme Limited - Head Office

Registered as a Limited Company in England and Wales No 3943048

10th Floor Beaufort House
15 St Botolph Street
London EC3A 7QU