Appeal claim decision

Have questions about our decision on your claim?

If you want to discuss the decision we’ve made on your claim, please call us on 0800 678 1100. We can talk you through our decision and answer any questions you have.

Alternatively, you can reach us via our contact us page. We’ll try to get back to you within 5 working days. 

Appealing our decision on your claim

If you've already discussed your compensation claim decision with us, and you're still unhappy, you can appeal using the 'appeal claim decision' option on our contact us page. 

To make sure we consider all available information, please provide any additional evidence when submitting your appeal. It’s more likely we’ll change our decision if you can supply new evidence that we haven’t seen already.

Your appeal will be reviewed by someone who wasn’t involved in deciding your original claim.

We’ll let you know we've got your appeal within 2 working days and aim to respond within 20 working days. We'll let you know if it might take longer.

Escalating your appeal

If you’re still unhappy with our decision after an appeal, you can escalate your appeal. To do this, contact our complaints team.

Our complaints team will review your escalated appeal independently of our previous decisions. This is to make sure we’ve made the right decision in line with our rules and policies.

We’ll let you know we've got your escalated appeal within 2 working days and aim to respond within 20 working days. We’ll let you know if it might take longer.

Judicial review

If you’re still unhappy with our decision, even after your escalated appeal, you may be able to challenge our decision in court.

FSCS performs a public function, so our decisions can be challenged by judicial review.

If you get to this stage, we’ll let you know how to proceed.

Complaints

For complaints about the FSCS itself or its staff, visit our complaints page.

Confidentiality

We hold all personal information in line with our data protection policy and privacy policy. You can also ask us to send you these policies in the post.