Scams and fraudsters

Fraud attempts can often involve a criminal trying to impersonate someone who works for a trusted organisation, such as FSCS, to get your personal financial details.

It's completely free to make a claim through FSCS – we will never ask you for money.

Telltale signs of a fraudulent scheme

  • A cold call.
  • A mention of 'guaranteed returns'.
  • A request for an upfront payment.
  • An email address which is filled with random numbers or is misspelt. 
  • If a company is not regulated by the FCA (check the FCA's register here).

Examples of how scammers have used FSCS in the past

  • A fake website which claimed to represent FSCS and asked people to register a claim.
  • An email scam which promised a high-value payment from FSCS. The scammers used the reference SRF064 and promised a $5.7m payment and tried to entice people to provide personal information.
  • An email asking for a fee for FSCS services.

If you are suspicious about any email, text message or phone call from someone claiming to be from FSCS, please don't give out any personal financial information. Official FSCS emails end with But it is possible for scammers to make it look like they have an official FSCS email address, so you should still be careful even if the email address ends in If in doubt, contact us by email or phone. Emails with a different ending such as are not from FSCS.

What can you do to protect yourself from scams? 

If you are concerned that an investment or pension is a scam, you can check the details of the investment and whether the provider is genuine on the FCA's website.

What to do if you think you've been a victim of fraud

  • If you have given out your information and suspect fraud, contact Action Fraud on 0300 123 2040.
  • To let us know about a suspected fraud involving FSCS, please contact us.

FSCS takes the privacy of your data extremely seriously and does not give information about individuals to third parties. You can read our privacy policy here.

Learn more about other financial scams that could affect you.