Consumer Awareness Industry Information

Our objective is to reassure people that their deposits in UK authorised banks, building societies and credit unions are protected up to £85,000*. FSCS research shows that the more aware people are of FSCS, the more confident they are in financial products and providers. This helps to increase trust in the industry and aids financial stability.

We continue to make good progress on work to build consumer awareness of the Scheme by working closely with the industry. The success of the consumer awareness programme depends on continuous active support from authorised financial firms.

The supporting materials provided below are for firms to use to ensure their front line staff are ready to answer questions from customers about FSCS. The disclosure materials are also included for firms to use in their marketing collateral. This will help to reinforce awareness of FSCS with consumers and will reassure them that they are protected.

If you have any comments, please email communications@fscs.org.uk.

*FSCS provides a £1 million protection limit for temporary high balances held with your bank, building society or credit union if it fails. Read our Q&As about temporary high balances for more information.

 

 


Support Materials

  • 60 second animation that raises the most important things industry and consumers should know about FSCS: 

  • Disclosure support materials
  • FSCS Training Module
    To gain further understanding about FSCS protection, there is a training module which takes about 20 minutes. Please refer to your firms own Learning Management System, or if this is not yet in place contact FSCS via communications@fscs.org.uk for more information. 

Q&A’s

 

 


The FCA

The Financial Conduct Authority website includes a searchable database of all firms authorised and regulated by the FCA and the Prudential Regulation Authority (PRA).

The FOS

The Financial Ombudsman Service is the official independent expert in settling complaints between consumers and financial businesses

Jargon Buster

  • Credit union

    a financial co-operative which is owned and controlled by its members.
  • Deposits

    money placed in a bank or similar institution to earn interest or for safe-keeping.