You don't need to do anything
Birmingham Inner Circle Community Credit Union Ltd has failed.
On 26 September 2022, Birmingham Inner Circle Community Credit Union Ltd was placed into administration and ceased trading. The Financial Services Compensation Scheme declared it as failed (in default) on 26 September 2022.
Dina Devalia & James Varney of Quantuma Advisory Ltd (Quantuma) are the appointed Joint Administrators
As a Birmingham Inner Circle Community Credit Union Ltd customer, you don't need to worry, as your money is safe.
FSCS will automatically pay back your money, according to the account details we receive from the credit union. We'll contact you by post.
There are more details below, and answers to commonly asked questions on the Q&A tab.
Download the determination papers (pdf 0.1MB)
In most cases, FSCS aims to make payment within seven days from the date we declared it failed, on 26 September 2022. For more complex cases, which may require further investigation, we'll aim to settle claims within 10 working days of being notified of the issue.
If you have a balance below £500, you will get a letter to get cash over the counter at the Post Office. To receive payment, take this letter to any Post Office counter, with personal identification, as outlined in the letter.
If you have a balance over £500, you will receive a cheque. In both events, we will contact you by post in an unmarked envelope.
FSCS will receive information from Birmingham Inner Circle Community Credit Union Ltd that will detail your individual credit balance. Your payment will be the balance on your account on 23 September 2022.
If you disagree with the amount paid by FSCS, please call the Administrator’s team on 0121 454 0534, 0121 369 0930, or 074 6927 8739, or e-mail them at BICCCU@quantuma.com and they will look into your query. Do not return your payment to FSCS unless you are specifically asked to do so.
You'll need to open a bank account with another deposit taker (e.g. a bank, building society or the Post Office). You should bank the cheque as soon as possible.
If you need help in opening a Basic Bank Account, your local Citizens Advice Bureau should be able to help (details below) or visit your local high street bank. Further information on Basic Bank Accounts can also be found on the Moneyhelper website.
Details for the Citizens Advice Bureau near Ladywood, Birmingham
Citizens Advice Birmingham no longer offers a drop-in advice service at its city centre office in Corporation Street.
But if you need advice, you can still contact them by telephone and webchat using the details below. You can also contact Citizens Advice Birmingham by email or by visiting the Contact us section of its website.
Telephone and webchat services:
Contact Citizens Advice Birmingham by telephone on 03444 77 10 10 Monday to Friday between 9:30am and 4:30pm.
For debt enquiries only, the telephone number is 0121 214 8367, Monday to Friday between 9am and 3pm. Or you can email debthelp@bcabs.cabnet.org.uk.
Visit www.adviceguide.org.uk for the webchat service.
Citizens Advice Birmingham can also be contacted by email: enquiries@bcabs.cabnet.org.uk.
Joint Administrators
Dina Devalia & James Varney of Quantuma Advisory Ltd (Quantuma)
If you are in receipt of any of the following benefits you'll need to provide details of an alternative bank or building society to enable future payments to be made.
- Jobseeker’s Allowance
- Income Support
- Employment and Support Allowance
- Universal Credit
- Personal Independence Payment
- Disability Living Allowance
- Attendance Allowance
- Carer’s Allowance
- Pension Credit
- State Pension
- Child Tax Credits
- Working Tax Credits and
- Child Benefit
You can contact your local Jobcentre or telephone the DWP on the following Freephone numbers:
- Employment Support Allowance (ESA) – 0800 169 0310
- Income Support (IS) – 0800 169 0310
- Jobseekers Allowance (JSA) – 0800 169 0310
- Universal Credit – you can contact Universal Credit by calling the Universal Credit Helpline on 0800 328 5644 or through your online account. Find more information on the .gov website.
- Personal Independence Payment (PIP) – 0800 121 4433
- Disability Living Allowance (DLA) – 0800 121 4600
To have your benefit payments paid into an alternative bank, building society or local credit union account you'll need to contact the following agencies with your new bank details.
Housing Benefit
Details of the local Council in Ladywood, Birmingham: Birmingham City Council:
- Website: birmingham.gov.uk
- Telephone for Birmingham City Council’s Benefits service (includes Housing Benefit/Council Tax Support): 0121 464 7000
Contact details for Birmingham City Council about its services:
- Website - use the options on the Contact us form to get in touch with the service you need.
- Also try the A – Z list of Birmingham City Council’s services.
- Post: Birmingham City Council, Contact Us, PO Box 16616, BIRMINGHAM, B2 2HN
Contact details for benefits and support services
- Website: Benefits and support
- Birmingham City Council’s website says you can visit a Customer Service Centre for advice on benefits, housing and other issues.
Working Tax/Child Tax Credits
This is HM Revenue & Customs (HMRC) administered. To change your bank account details, contact HMRC on 0345 300 3900.
Child Benefit
This is also HMRC administered. You can change your bank account details online using the HMRC webpages at gov.uk or tel: 0300 200 3100. Alternatively, you can write to HMRC: HM Revenue & Customs, Child Benefit Office, PO Box 1, Newcastle Upon Tyne NE88 1AA.
If you need help in contacting these agencies, try the following:
- The Birmingham Settlement
359 – 361 Witton Road, Aston, Birmingham, B6 6NS. Tel 0121 250 0765.
Access - any weekday but you need to book an appointment.
Buses – No 7 and No 11.
The Settlement will set up appointments at its main premises but also has advisers throughout the city, who can advise on applying for basic bank accounts and help notifying the benefit agencies about changes of bank details. - Ladywood Community Project
Ladywood Community & Health Centre, St Vincent Street West, B16 8RP.
Buses – No 80 and No 8.
Call for an appointment on 0121 740 0033, or drop in to make an appointment on Monday afternoons or Tuesday, Thursday and Friday between 10am and 2.30pm. A Settlement adviser is available by appointment every Tuesday from 9.30am-2pm. - The Children’s Centre
Plough and Harrow Road, Edgbaston, Birmingham, B16 8UR.
For families with children under 5 years.
Tel – 0121 675 6788.
Open 9am to 5pm. Advisers from the Settlement are available several days a week from 10am. - Karis Neighbours Scheme
Ladywood Community Centre, St Vincent Street West, Ladywood, B16 8RP. Tel - 0121 454 8994.
Telephone between 9am and 4pm to make an appointment. Appointment days are Tuesday, Wednesday and Thursday.
Karis advisers and volunteers can assist in identifying basic bank accounts and ‘change of bank details’ with the benefit agencies. - Ladywood Community Project
Ladywood Community & Health Centre, St Vincent Street West, B16 8RP. Tel – 0121 740 0033. Hours – Monday pm, Tuesday and Thursday.
Requests for appointments can be made at any of these times for help changing bank details for claimants and identifying basic bank accounts for those without accounts. - Refugee and Migrant Centre
57, Frederick Street, Birmingham, B1 3HS. Tel 0121 374 0140.
Opening hours – Drop in to make appointments from 9am each day except Wednesdays.
They have benefit and debt advisers with language skills, including Birmingham Settlement workers. - SIFA Liverpool Street
Deritend (off Digbeth) Birmingham, B9 4DY. Tel – 0121 766 1700.
Specifically for homeless or isolated and vulnerable people over 25 years.
Opening hours – 9am to 12.45pm every weekday, with services that include people without English language skills.
It offers advice on debt and benefits and is pro-active in identifying basic banking opportunities and accommodation. The service has formal links with HSBC and can refer and introduce people without bank accounts and conventional ID, to HSBC bank. - The Citizens Advice Bureau (Full details above)
No. FSCS will pay your compensation by sending you a cheque in an unmarked envelope.
If this payment is just for savings, you should cancel it as no further money will be added to your savings account. You'll need to arrange for these payments to be paid into a new or different account and should cancel any existing arrangements that direct these payments to your credit union savings account.
You can cancel the standing order at any branch of your bank or building society, over the phone or via secure online banking. But you'll need to give your bank/building society a couple of days’ notice before the payment is due to come out of your account.
If your standing order is also for loan repayments, do not cancel it and see the question below.
I had a loan with the credit union. Will I have to repay it, and should I cancel the standing order?
Do not cancel any repayments as your loan agreement remains in place and you must make your repayments as originally contracted.
Future loan repayments will be managed by the Joint Administrators, Joint Administrators Dina Devalia & James Varney of Quantuma Advisory Limited, who will contact you with the Administration bank account details as soon as they can.
If you made payments covering both loans and savings then the Administrators will be able to advise you of the new amount you need to pay each month so that you do not fall into arrears.
For further information about your loan, please call the Joint Administrators on 0121 454 0534, 0121 369 0930, or 074 6927 8739, or e-mail BICCCU@quantuma.com and they'll look into your query.
Birmingham Inner Circle Community Credit Union Ltd is no longer accepting loan repayments through a service point (a service point is another point, or location, from where the credit union may have offered its services). Please contact the Joint Administrators (details above) to discuss arrangements for the repayment of your loan another way.
FSCS will receive information from Birmingham Inner Circle Community Credit Union Ltd that will show the individual balances of all accounts held by its members on 23 September 2022.
Any amounts paid into your account on or after the administration date will not be added to your savings balance and will be dealt with by the Joint Administrators - their contact details are on the 'Information' tab.
For junior members, FSCS will send a payment in the name of the account holder for the money in their account at the date of default.
If the account is operated by an adult on behalf of the child, the cheque will be sent to the account operator’s address, if that has been registered with the credit union, but the payment will be in the child’s name.
A new account in that name will need to be opened with an alternative provider. We cannot pay parents or guardians.
Yes. The website www.findyourcreditunion.co.uk may help.
FSCS will send payment to the address that Birmingham Inner Circle Community Credit Union Ltd held on its database.
If you didn't let the credit union know of your change of address before it failed, or you notified it of the change but didn't receive confirmation that its records had been updated before it failed, FSCS will need to see evidence of your change of address before we can make any compensation payment.
Please contact the Joint Administrators' team by calling 0121 454 0534, 0121 369 0930, or 074 6927 8739 or e-mail BICCCU@quantuma.com and supply the team with evidence of the change of address. Once confirmed, they'll instruct FSCS to make payment to the new address.
Documents that can be used as evidence include a council tax bill, a utility bill (not a mobile phone bill) or a benefits entitlement letter, so long as they are less than 3 months old.
If you have already banked the cheque, you don't need to take any further action. If you have not received your payment or can’t bank the cheque, we will need to see evidence of your name change before we can return your money.
Please contact the Joint Administrators’ team on 0121 454 0534, 0121 369 0930, or 074 6927 8739 or e-mail BICCCU@quantuma.com with evidence of the change of name and once confirmed they will tell FSCS to make payment in the new name.
Documents that can be used as evidence include an original or certified copy of a marriage certificate or a deed poll. Additionally, you'll need to provide a council tax bill, or a utility bill (not a mobile phone bill) or a benefits entitlement letter with your new name, dated less than 3 months old.
If the estate has already banked the cheque, you do not need to take any further action. If the estate has not received the payment, you will need to send FSCS the original Death Certificate, Grant of Probate and a copy of the will or letter of administration. These documents are required before FSCS can make a payment.
However, if you want to contact FSCS regarding any issues, please call freephone 0800 678 1100 or 020 7741 4100. Lines are open Monday to Friday 9am to 5pm excluding public holidays.
Alternatively, you can send these documents to the Joint Administrators by email to BICCCU@quantuma.com. The Joint Administrators will then contact FSCS so that we can pay compensation.
The Joint Administrators will then contact FSCS so that we can pay compensation.