City of Plymouth Credit Union Ltd

Failed 27 April 2022

FRN: 213937

You don't need to do anything

City of Plymouth Credit Union Ltd has failed.

On 27 April 2022, City of Plymouth Credit Union Ltd was placed into administration and ceased trading. The Financial Services Compensation Scheme declared City of Plymouth Credit Union Ltd as failed (in default) on 27 April  2022.

As a City of Plymouth Credit Union Ltd customer, you don't need to worry, as your money is safe. 

FSCS will automatically pay back your money, according to the account details we receive from the credit union. We'll contact you by post.

There are more details below, and answers to commonly asked questions on the Q&A tab.

Download the determination papers (pdf 0.1MB)


In most cases, FSCS aims to make payment within seven days from the date we declared it failed, on 27 April 2022. For more complex cases, which may require further investigation, we'll aim to settle claims within 10 working days of being notified of the issue.

All payments will be made by cheque, sent by post in an unmarked envelope. 

FSCS will receive information from the City of Plymouth Credit Union Ltd that will detail your individual credit balance. The payment you receive will be the balance on your account on the date FSCS declared City of Plymouth Credit Union Ltd as failed, on 27 April 2022.

If you disagree with the amount paid by FSCS, please call the Administrators’ team on 01752 477410, 01752 201329, or 0113 244 5141. You can also email them at and they will look into your query. Do not return your payment to FSCS unless you're specifically asked to do so.

You'll need to open a bank account with another deposit taker (e.g. a bank, building society or the Post Office). You should bank the cheque as soon as possible.

If you need help in opening a Basic Bank Account, your local Citizens Advice Bureau should be able to help or visit your local high street bank. 

Plymouth Citizens Advice Bureau, 3rd Floor, Cobourg House 32 Mayflower Street, Plymouth, Devon, PL1 1QX.

Plymouth Citizens Advice Bureau has said on its website that face-to-face advice services are closed until further notice and that it is continuing to run its phone services.

Freephone Advice Line telephone service: 08082 787 910
Monday to Thursday:  9am - 5pm,
Friday:  9am - 4:30pm.

Plymouth Citizens Advice Bureau website.

Further information on Basic Bank Accounts can be found on the MoneyHelper website.

Contact the administrators

James Sleight and Peter Hart of PKF Geoffrey Martin & Co Ltd