Gloucestershire Credit Union Ltd
Failed 14 September 2022
You don't need to do anything
Gloucestershire Credit Union Ltd has failed.
On 14 September 2022, Gloucestershire Credit Union Ltd was placed into administration and ceased trading. The Financial Services Compensation Scheme declared Gloucestershire Credit Union Ltd as failed (in default) on 14 September 2022.
James Sleight and Peter Hart of PKF Geoffrey Martin & Co Ltd (PKF GM) are the appointed Joint Administrators.
As a Gloucestershire Credit Union Ltd customer, you don't need to worry, as your money is safe.
FSCS will automatically pay back your money, according to the account details we receive from the credit union. We'll contact you by post.
There are more details below, and answers to commonly asked questions on the Q&A tab.
Download the determination papers (pdf 0.1MB).
In most cases, FSCS aims to make payment within seven days from the date we declared it failed, on 14 September 2022. For more complex cases, which may require further investigation, we'll aim to settle claims within 10 working days of being notified of the issue.
FSCS will send the credit union members a cheque by post or courier in an unmarked envelope.
FSCS will receive information from Gloucestershire Credit Union Ltd that will detail your individual credit balance. Your payment will be the balance on your account on the date FSCS declared Gloucestershire Credit Union Ltd as failed, on 14 September 2022.
If you disagree with the amount paid by FSCS, please call the Administrators’ team on 01452 595 290, 01452 422 712 or 0113 244 5141, or e-mail email@example.com and they will look into your query. Do not return your payment to FSCS unless you are specifically asked to do so.
You'll need to open a bank account with another deposit taker (e.g. a bank, building society or the Post Office). You should bank the cheque as soon as possible.
If you need help in opening a Basic Bank Account, your local Citizens Advice Bureau should be able to help (details below) or visit your local high street bank. Further information on Basic Bank Accounts can also be found on the Moneyhelper website.
Citizens Advice Bureau North & West Gloucestershire (covering (Cheltenham, Forest of Dean, Gloucester and Tewkesbury)
Address: Messenger House, 35 St. Michaels Square, Gloucester, GL1 1HX
The majority of the advice they provide is now by telephone and email.
Phone services: 01452 527 202 (Monday to Friday 10am to 4pm)
Where appropriate and in certain circumstances they will offer face-to-face advice at the locations listed on their website and in exceptional circumstances, home visits can be arranged.
Citizens Advice South Gloucestershire
Address: Kennedy Way, Yate, BS37 4DQ.
Call freephone number 0808 278 7947 for an appointment.
- Yate – Tuesday 10-3pm & Friday 10-1pm
- Thornbury – Tuesday 10-12pm,
- Bradley Stoke – Wednesday 10-12pm
- Stoke Gifford – 2nd and 4th Monday of every month 12.30-2.30pm
Phone services: Adviceline number is 0808 278 7947.
If you have already banked the cheque, you don't need to take any further action. If you have not received your payment or can’t bank the cheque, we will need to see evidence of your name change before we can return your money.
Please contact the Joint Administrators’ team on 01452 595 290, 01452 422 712 or 0113 244 5141, or email firstname.lastname@example.org with evidence of the change of name and once confirmed they will tell FSCS to make payment in the new name.
Documents that can be used as evidence include an original or certified copy of a marriage certificate or a deed poll. Additionally, you'll need to provide a council tax bill, or a utility bill (not a mobile phone bill) or a benefits entitlement letter with your new name, dated less than 3 months old.
If the estate has already banked the cheque, you do not need to take any further action. If the estate has not received the payment, you will need to send FSCS the original Death Certificate, Grant of Probate and a copy of the will or letter of administration. These documents are required before FSCS can make a payment.
However, if you want to contact FSCS regarding any issues, please call freephone 0800 678 1100 or 020 7741 4100. Lines are open Monday to Friday 9am to 5pm excluding public holidays.
Alternatively, you can send these documents to the Joint Administrators by email at email@example.com. The Joint Administrators will then contact FSCS so that we can pay compensation.
The Joint Administrators will then contact FSCS so that we can pay compensation.