Portal Financial Services LLP formerly Portafina LLP

Failed 15 March 2023

FRN: 501272

You might be eligible for compensation

Portal Financial Services LLP (“Portal”) is a financial advice firm, which became authorised in 2009. On 18 January 2023, Portal entered compulsory liquidation.

You may be able to make a claim against Portal. To find out, click the ‘Check if you can claim’ button.

The next step will be to answer a series of straightforward questions. 

Should you need help, click on the ‘Need help’ button and choose to speak to one of our friendly claims handlers, or type a question into the FAQ option. 

You don't need a claims company or a solicitor to make a claim with us, but if you're not good with forms, consider using a friend or family member as a personal representative. 

If you have any questions, please contact us. We’ll be happy to help.

Portal is also one of the companies associated with claims regarding the British Steel Pension Scheme (BSPS).

In 2017, many British Steel workers were advised to transfer out of their defined benefit pension into a defined contribution pension, known as a Personal Pension Plan or a Self-Invested Personal Pension (SIPP). 

By transferring to a private pension arrangement, they would have lost the guaranteed benefits already built up in the British Steel Pension Scheme. It may not have been realistic to achieve the same level of benefits from their new plan.

The advice they received may not have been the best advice for them.

If you think that this applies to you, download our compensation claim guide (pdf 1.0MB), and when you're ready, click the ‘Check if you can claim’ button. 

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Latest updates

  • 19 Jan, 2023

    Portal entered compulsory liquidation on 18 January 2023. 

    You can now submit a claim to the Financial Services Compensation Scheme using our online claims service. 

    Customers with claims about advice given by Portal regarding British Steel Pension Scheme transfer advice, defined benefit pension transfer advice from other occupational schemes, and any other matter can now start an FSCS claim. 

    Start my claim 

    If you already have a claim with the Financial Ombudsman Service (FOS), you don't need to take any action now. The FOS will be in touch shortly to tell you what your next step will be.  


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