Hat-trick of awards
This week the Financial Services Compensation Scheme’s (FSCS) commitment to its colleagues and customers was recognised, in three prestigious national awards.
On Tuesday (19 November) at the Personnel Today Awards 2019, FSCS won the Diversity and Inclusion Public Sector Award sponsored by Civica. The judges were impressed by FSCS’s bold targets focusing on age, gender and ethnicity, as-well-as a well thought through and robust approach to tackling diversity, which has improved customer satisfaction. The judges concluded: “An amazing, uplifting project with clear workforce benefits.”
Collecting the award on behalf of FSCS, Acting Chief Financial Officer Fiona Kidy said: “Our focus on diversity and inclusion has not only increased our employee engagement but it has helped us to deliver an ever-more outstanding experience for our customers.”
Across London at the Investors in People Awards 2019, FSCS won the Employee Engagement Award. The Investors in People Awards recognise the people and teams that make a difference every day, highlighting excellence from across the Investors in People global community.
David Blackburn, Chief People Officer was delighted with the win: “Over the last 12 months we’ve increased overall employee engagement by 11%; 95% of our people believe that the FSCS makes a valuable contribution to the world we live in, and that passion has driven our customer satisfaction to over 80%.”
On Thursday 21 November, FSCS concluded its award-winning week with another trophy, this time at the Financial Innovation Awards for Best workplace transformation or employee engagement initiative. Presented by The London Institute of Banking and Finance, the awards celebrate creativity and innovation across the sector.
The award recognised the innovative and engaging approach FSCS took in 2019 when it launched its strategy Protecting the Future – FSCS into the 2020s with key stakeholders, the industry, and its people across London and Glasgow. It was collected by the FSCS Engagement Team: Sarah-Jane Savage and Anna McGregor. Sarah-Jane reflected on the week: “To be recognised in three national awards for our work is amazing and reflects our genuine commitment to getting people back on track after financial loss.”
To find out more about FSCS see our Mission and Strategy.