Capita wins strategic sole partner contract

Following a competitive procurement process, FSCS is happy to announce that it has awarded its strategic sole partner contract to Capita to provide a claims handling service.

This contract, to start in July 2018, will consolidate all of FSCS’s claims handling and customer services for the next four-and-three-quarter years, with the possibility to extend for up to two extra years.

We have moved to a sole partner to consolidate our claims handing processes to provide a more joined-up experience for our customers. This also creates opportunities for us to improve our customers' experiences through digital development. This will increase value for money for our stakeholders.

Jimmy Barber, FSCS’s Chief Operating Officer, said: “Our decision to consolidate our claims handling services in the new partnership will help ensure that customers are provided with an outstanding experience when making a claim.  It underpins our work to transform the customer experience, through investment in technology and digital development, and adds improved resilience through scale.”